About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 6,000 properties with more than 1,000,000 rooms in 119 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 19 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.
The Analyst OTC will work with the Senior Analysts and Team Lead of the OTC function within Hilton’s UK Centre of Excellence. They will play a part in supporting the development and implementation of the strategy for Hilton within the UK.
The Analyst will be expected to work closely with, advise and recommend to Hilton’s Centre of Excellence management on optimum delivery solutions which can be expected from a progressive Order to Cash service.
What will I be doing?
Under the guidance of the Team Leader of OTC Hotel Accounting, the Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreement. The Specialist will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to maximise process efficiency and effectiveness is considered essential.
The Analyst will participate and play a part in engendering a sense of empowerment in the pursuit of first class service, supporting the delivery of OTC strategies and the team activities on a day-to-day basis; this will require meticulous attention to detail, the ability to understand and interpret business metrics within the OTC arena and make recommendations where appropriate. They will also support the review of OTC Service Level Agreements (SLA’s), assisting with the refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieve/exceeded.
What are we looking for?
Administrative Activities
Accounting
Required Qualifications
Preferred Qualifications:
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