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Overview
Forever 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on the customer experience, the brand offers high style designs and fashion basics with compelling values and a dynamic store environment. While driving innovation across e-commerce and digital to expand access and convenience, the brand continues to strengthen its positioning as today’s preferred destination for the fashionable consumer. Forever 21 is located in more than 540 locations globally and online, and we’re seeking passionate and creative people to join our Forever family.
If you excel at creating and delivering exceptional digital experiences, are customer focused, and obsess about data, we need you! If you answered yes to these questions, this exciting role may be your next career step.
Forever 21 is looking for a Product Manager, Transaction and Fulfillment to help our customers seamlessly checkout on our site and mobile app and ensure that their orders are executed and fulfilled accurately and in time. This person will be part of a dynamic team of Product Managers, who are responsible for delivering a “wow” digital experience on our website and the mobile app. Our Product Managers are focused in creating a vision for an optimal digital customer experience, breaking down that vision into prioritized features and capabilities, defining success factors, and finally rallying the team to turn that vision into reality.
The Product Manager, Transaction and Fulfillment, will be responsible for the technology stack that enables checkout, order management, and fulfillment. This position will also be responsible for the BOPIS program and other omnichannel initiatives including the following activities:
Responsibilities
Qualifications
Competencies:
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