Movado Group, Inc. Looking for SENIOR DESKTOP ANALYST at Paramus, New Jersey Full Time

At Movado Group, we are committed to building the strongest brands in the industry – and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth – and we offer our employees great opportunities for career advancement. We invite you to come share in our success.

Job Summary

Provide first and second-level support to all domestic Movado Group employees.  Ensure timely operational and technical support for personal computers and peripherals; provide and ensure prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.  

This position is available in either Los Angeles or New Jersey.         

***New hires must be fully vaccinated at the date of hire. If you are unable to get the vaccine, or if you have any questions about these requirements, please contact the Human Resources Department at [email protected].

Responsibilities:

• Daily support and troubleshooting of all domestic IT technology issues
• Update problem management system with timely and meaningful information in accordance with desktop service levels.
• Set and manage daily priorities 
• Gather and analyze all relevant information about issues and resolution attempts using tools provided and the collective knowledge of teammates and supervisors.
• Build and maintain knowledge base used to assist in troubleshooting efforts.  Share experiences with other team members
• Plan and deploy personal computers and peripherals
• Maintain personal computer operating system images
• Timely response to all voice mail and email requests
• Develop advanced technical knowledge of all desktop applications, and OS software supported by Technology Services.  Troubleshoot and assist in the use of all supported software

• Assist with the purchase, receipt, inventory and disposal of IT assets
• Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages
• Manage deployment and rollout of software and hardware as required by the demands of the business.  Develop and maintain detailed project plans
• Responsible for maintaining an accurate inventory of GIT Client assets, including spare parts/items for break/fix support
• Various network related duties
• Coordinate activities to support SAP client / printing and understand how to direct application issues to appropriate support groups
• May function as primary analyst responsible for various software tools in use by the company
• Support other GIT functions as needed

Requirements

Qualifications

• Bachelor’s degree in a related field of study, preferably Computer Science, or Informational Systems or equivalent business experience
• Microsoft Certification (Operating Systems and Office), Other IT Certifications a plus
• 3 years’ experience in Desktop and/or Helpdesk support
• Technical expertise in current standard desktop software (Microsoft Office, Windows)
• Technical expertise in warehouse/distribution center support (i.e. Barcode scanners, Zebra printers)
• Customer Service focus; emphasis on building positive customer relationships
• Excellent organization, project management, written and verbal communication skills
• Ability to work with all levels of staff and management, team building skills

• Ability to technically mentor clients and co-workers.

DIRECT APPLICANTS ONLY – NO AGENCIES

Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States.

Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business – we invite you to grow your career with us.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.