ESP Global Looking for On-site Desktop Support TechField Engineer – Hopewell Junction, NY at Hopewell Junction, New York Full Time

Active directory & Computer Setup
Software & Hardware Troubleshooting
WIN, Office 365, Printers Services & Networking

What about the role:
The on-site Desktop Support TechnicianField Engineer role is fast paced. Technicians to ensure end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help request and incident issue tickets. DSS technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills to assist computer users.

Our client is looking for candidates who are passionate about technology and increasing their existing knowledge, who can work off their own initiative whilst delivering exceptional customer service.

What you will be doing?

Follow standard Service Desk procedures.
Provide courteous customer support to users through phone, walk in, and ticket requests.
Log all interactions, track and route issues and requests and document resolutions.
Monitor all open tickets to ensure prompt closure and resolution.
Identify and escalate situations requiring urgent attention.
Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.
Research inquiries using available information resources.
Advise users on appropriate action.
Gather metrics on daily/weekly/monthly requests and work.
Replace systems (laptop, desktop, and mobile).
Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment. Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.
Deploy and maintain smartphone fleet.
Maintain loaner devices.
Assist off site contractors with hardware maintenance.
Travel between sites to provide support as needed. (Locally and within the US).
Install, configure, and support software. Data Center operation support. Provide assistance to other towers. Assist with acquired company integration.
What are we looking for?

4+ years of strong experience providing Desktop Support or Field Services which includes troubleshooting hardware, software, connectivity, and operating system issues
Resolving issues without impacting / violating the hardware warranty or customer security Experience with IT infrastructure area support – DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
Experience with the following: Active Directory, Group Policies, IIS, scripting, server HW, Systems compliance requirements.
Experience in supporting Microsoft office and associated applications/add-ins support
Knowledge of basic networking, Wi-Fi, VPN, DNS, TCP/IP
Experience supporting users on Microsoft O365, MS Teams and MDM (workspace)
Experience of SCCM automated build and software package deployment.
Experience in fulfilling the Starter and Leaver requests (i.e., set-up of desktop / laptop / IPAD, installing screens, patch port cabling, software configuration, mobile setup)
Experience in supporting performance and client related issues resolutions
Asset management and recording ability. Maintain and report hardware asset stock
Hands and Feet support for Infra devices (Network and Servers) Technical support on need basis.
ESP offer competitive salary, health & medical benefits, life assurance and access to ongoing training and career development.

ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for an On-site IT Desktop Support TechnicianField Engineer based at client site in Hopewell Junction, NY.

We are hiring immediately and ensure a rapid process and response. Apply now and a member of our talent acquisition function will be in touch to guide you through the process.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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