https://amzn.to/44P6GXZ
As a Front Office & Administration Assistant, you will provide reception and administration services for Guests to contribute to an overall exceptional experience from booking through to check-in and check-out. A Front Office & Administration Assistant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
* Demonstrate a high level of customer service at all times
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
Front Office & Administration Assistants serving Hilton Grand Vacations at Craigendarroch are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we’ll be looking for the attitude, skills, and values that follow:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous reception or administration experience
Description A Junior Sous Chef for Conrad Dubai will work closely with the Sous Chef to manage all aspects of the...
Apply For This JobThe Lift Maintenance Electrical Technician is a full-time, year-round position that works alongside Lift Maintenance Mechanics to ensure the safe and...
Apply For This JobAscending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain...
Apply For This JobDescription A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function...
Apply For This JobDescription With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open...
Apply For This JobSeasonal Professional – Caretaker/Jack of All Trades Sweet Grass Ranch is a family-owned ranch in the spectacular Crazy Mountains of...
Apply For This Job