https://amzn.to/44P6GXZ
Job Family: Patient Account Representative
Travel Required: None
Clearance Required: None
What You Will Do:
– Immediate hiring underway! We have hybrid opportunities available in Lewisville, TX.
– Guidehouse is experiencing rapid growth and we have an inclusive culture that supports everyone’s success. We welcome you to join our team.
– We are hiring Patient Account Representatives, with expected start dates on January 22, January 29, and Mondays in February. These positions are hybrid, meaning you will work three days from home and two days in our Lewisville office.
– We offer a comprehensive, total rewards package including competitive compensation and flexible benefits that support diversity and inclusivity in the workplace.
– As a Patient Account Representative, you will be an extension of our client’s business office staff. Your responsibilities will include making and receiving calls to resolve account balances and following all client policies and procedures.
Essential Job Functions:
– Heavy outbound calling
– Account review
– Customer service
– Account updates
– Medical billing
– Strong verbal and written communication skills
– Experience needed for insurance-focused opportunities: appeals & denials, Medicare/Medicaid, commercial & federal insurance carriers, insurance follow-up, UB-04 & CMS 1500, responsible for working on 40-70 accounts per day
Duties and Responsibilities:
– Complete all business-related requests and correspondence from patients and insurance companies.
– Minimum call requirement for self-pay representatives is 75 calls per day.
– Complete all assigned projects in a timely manner.
– Assist clients and patients with requested tasks.
– Communicate areas of concern or areas of improvement to Guidehouse management.
Client Responsibility:
– Research and respond to all patient inquiries received by telephone and mail.
– Update patient demographic information and initiate account adjustments.
– Try to resolve account balances to zero prior to forwarding accounts to an outside agency for collections.
What You Will Need:
– High School Diploma or equivalent.
– 1+ year experience working in customer service or healthcare setting.
– For insurance-specific clients: 1+ year medical provider experience working with UB04, appeals & denials.
– Strong customer service skills / customer service experience required.
– PC skills in a Windows environment are required, specifically Microsoft Word and Excel.
What Would Be Nice To Have:
– Knowledge and utilization of desktop applications, including Word and Excel, essential for job responsibilities.
– Ability to initiate and follow through on projects and work independently with minimal supervision.
What We Offer:
Guidehouse offers a comprehensive, total rewards package including:
– Medical, Rx, Dental & Vision Insurance
– Personal and Family Sick Time & Company Paid Holidays
– Position may be eligible for a discretionary variable incentive bonus
– Parental Leave
– 401(k) Retirement Plan
– Basic Life & Supplemental Life
– Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
– Short-Term & Long-Term Disability
– Tuition Reimbursement, Personal Development & Learning Opportunities
– Skills Development & Certifications
– Employee Referral Program
– Corporate Sponsored Events & Community Outreach
– Emergency Back-Up Childcare Program
About Guidehouse:
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. We value diversity and inclusion in our workplace and do not discriminate based on race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law.
Guidehouse welcomes qualified applicants with criminal histories in accordance with applicable laws and ordinances, including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you require an accommodation during the application process, please contact Guidehouse Recruiting at (phone number removed) or via email at (url removed). Your information will be kept confidential and used only to provide the necessary reasonable accommodation.
Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. Any unsolicited resumes will be considered the property of Guidehouse and we will not be obligated to pay a placement fee.
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