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In this role, you’ll engage with customers who may have reservations about their child support obligations. Strong customer service skills and effective communication with diverse community partners are vital to achieving the program’s goals. You’ll provide information, answer questions, and collaborate with human service agencies, attorneys, court clerks, sheriffs, employers, and other stakeholders.
We’re looking for a highly motivated and organized individual with excellent written and verbal communication skills. To thrive in this position, you must possess the ability to comprehend and apply complex instructions, including federal, state, and local laws, policies, and procedures specific to child support. You must be proficient in Microsoft Office applications. Past administrative legal experience is preferred.
Your responsibilities will involve specialized technical and administrative work, supporting local program objectives to ensure statewide success. Using internet resources, databases, and automated systems, you’ll assist with tasks related to establishment, enforcement, and location activities.
Additional Responsibilities Include, But Are Not Limited To
What We Provide
As a State of Iowa Employee, you will also receive these benefits:
The hours of this position are Monday – Friday, 8:00am – 4:30 pm and occasional travel for work purposes outside of the office may be required. Telework options on a rotating schedule are available after full training period.
Join us in this rewarding opportunity to serve families and contribute to the Child Support Program’s success. Apply now and become an integral part of our dedicated team!
Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
For additional information, please click on this link to view the job description .
Additional Qualification Requirements
This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.
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