https://amzn.to/44P6GXZ
The Corporate Sales Operations Analyst I plays an integral role within the Corporate Sales department by analyzing and resolving complex order issues while providing top-notch internal and external customer support. In this role you will take a holistic approach to the management of our order book to identify trends and communicate them to leadership and cross-functional partners. Your expertise in User Acceptance Testing (UAT) will be valuable as you represent Corporate Sales in testing large-scale IT initiatives and website deployments. Your feedback will contribute to enhancing the customer experience and enabling better service by the Order Management and Sales teams. You thrive in a high-volume environment, with the flexibility and willingness to reprioritize tasks as things come up. You possess strong analytical problem-solving skills and excel at building relationships with cross-functional team members. This role will make a significant impact by resolving complex order issues, improving processes, and delivering exceptional customer experiences.
This position requires cross-functional collaboration, and the candidate must be comfortable hosting and speaking in collaborative meetings when necessary (5-15 people).
Position Type (See Workplace Approach Below): Remote
Responsibilities
Quality Assurance and Analytics for Issue Inquiry (40%):
Feedback Loop
Prioritize high profile or exception order requests
Proactive order monitoring (30%):
Liaise with internal team on order issues or system errors
User Acceptance Testing (30%)
Qualifications And Attributes
US Workplace Approach
Approach may vary based on role.
YETI is proud to be an Equal Opportunity Employer.
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