Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values
These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day
Under the general supervision of the Y Access Manager, the Transport Logistics Facilitator works in the YNHHS Capacity Coordination Center (CCC) to arrange for emergent and non-emergent medical transportation requests to and from YNHHS facilities
Works closely with the Clinical Bed Managers, Care Managers, clinical staff, hospital administrators and transportation vendors
Provides the, coordination and central communication of the systematic outbound medical transportation Has the responsibility and accountability for improving the timeliness and efficiency of outbound medical transportation and the satisfaction of internal and external customers
Understands and applies knowledge of appropriate mode of medical transportation, patient throughput bottlenecks, medical transportation vendor capabilities, policies and procedures
Appropriately triages and prioritizes transportation queue and dispatching of health system ambulance resources in coordination with appropriate stakeholders
Must remain focused and calm in the face of multiple competing priorities, and maintain professionalism while carrying out all duties, including relationships with transportation vendors
Must be capable, collaborative, can committed to patient centered care Must be able to communicate effectively and thrive in a fast paced professional environment with high degree of responsibility
Potential additional duties include charge reconciliation and prior authorization
EEO / AA / Disability / Veteran
Responsibilities
Patient Throughput – Obtains appropriate patient census and throughput information from YNHHS inpatient and Emergency Departments
Requires collaboration and communication with delivery network capacity leadership, Bed Management Department, inpatient units, and emergency departments
Utilizes information to triage and prioritize outbound medical transportation in coordination with YNHHS ambulance resources and collaborating ambulance vendors
Responds promptly to requests and changes in transportation need and availability
Communicates clearly and concisely, creating an experience for all that exemplifies caring, understanding, efficiency and overall quality of service
Strong ability to multitask and integrate information in with working knowledge Identify and communicate professionally with all relevant stakeholders
Supports organizational and departmental goals
Attends staff meetings, in-services and completes necessary training
Attends staff meetings, workgroups, conferences, in-services and other organizational meetings
Qualifications
EDUCATION
High school diploma or GED
EXPERIENCE
+ years as EMT or paramedic + years dispatch experience
LICENSURE
Active EMT / paramedic certificationMust maintain International Academies of Emergency Medical Dispatch certificationState of Connecticut Telecommunications Certification (Must be obtained within one year of employment)
SPECIAL SKILLS
Ability to direct and triage in a highly fluid dynamic operational environmentDemonstrated ability to manage multiple priorities and assess and triage clinical critical patient needs
Excellent prioritization and communication skillsExcellent critical thinking and conflict resolution skillsAbility to implement, support and effectively monitor change
Ability to collaborate with all layers of the management / administrative / clinical teams within YNHHS and vendors
YNHHS Requisition ID
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