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XPRIZE Overview
XPRIZE is a global future-positive movement of 1M people and rising. As a 501(c)3, XPRIZE
delivers truly radical breakthroughs for the benefit of humanity and solves some of the world’s
greatest challenges. Active competitions include the $100M XPRIZE Carbon Removal, the
$22M Wildfires XPRIZE, the $15M XPRIZE Feed the Next Billion, the $10M ANA Avatar
XPRIZE, the $10M XPRIZE Rainforest and the $5M XPRIZE Rapid Reskilling. Join XPRIZE to
help create a better future for everyone, everywhere. We operate across 7 incredible domains,
including:
* Climate & Energy
* Biodiversity & Conservation
* Food, Water & Waste
* Quantum & Deep Tech
* Space & Exploration
* Learning, Innovation & Society
* Health
Position Description
The Help Desk Associate role is accountable for supporting XPRIZE users in their day-to-day activities. This role is accountable for overall Help Desk support efforts within the company.
KEY RESPONSIBILITIES
More than 90% of your time will be spent supporting Users with IT issues ranging from desktop
to software and SaaS applications.
Other responsibilities for this position include but may not be limited to:
● Answering technical queries and troubleshooting any reported problems
● Fully document all cases in the IT ticketing system(Jira Service desk)
● Escalate support calls to Systems Administrator as necessary
● Adding, removing, or updating user account information, resetting passwords, etc.
● Installing and configuring new hardware and software
● Applying operating system updates, patches, and configuration changes
● Assume ownership of project-related tasks as needed or assigned
Work assignments will be a combination of self-generated projects that are aligned with their
primary accountabilities and the team’s overall objectives, as well as assignments provided by
the VP, Technology.
Requirements
● Good knowledge of Ticketing systems (Jira service desk) is required
● Good knowledge of Office 365 suite applications is required
● Good knowledge of G Suite applications required
● 3+ years of experience working with Windows 10/11 is required
● 3+ years of experience of working with MAC OSX client is required
● 2+ years of experience with centralized Endpoint Protection Systems
● Must work well in team environments
● Have significant experience supporting remote telecommuter environment
● Must possess excellent communication and customer service skills
● Bachelor degree with a concentration in CIS is preferred but not required
PERSONAL ABILITIES AND CHARACTERISTICS
● Thrives in a fast-paced, innovative environment
● Outstanding ability to communicate effectively and professionally
● Self-starter who takes the initiative to start projects, work unsupervised, complete tasks
independently, solve roadblocks, and address issues before they become problems
● Collaborative approach; appreciation and enjoyment of working as part of a team
● Exceptional organizational abilities; aggressive attention to detail
● Rigorous time management skill.
● Excellent prioritization and ability to multi-task
● Personable, professional and outgoing but calm demeanour
The anticipated base salary for this position is $65k/yr to $75k/yr and may also qualify for an
annual incentive. This role is eligible for our extensive benefits package and generous paid time
off including vacation, sick, and holidays. The actual base salary offered will depend on a
variety of factors including the qualifications of the individual applicant, years of relevant
experience for the role, level of education attained, and certifications and/or other licenses held.
XPRIZE is a remote-first environment.
XPRIZE is an equal-opportunity employer and does not unlawfully discriminate in employment.
Equal employment, services, and programs are available to all persons. Those applicants
requiring reasonable accommodation to the application and/or interview process should notify a
representative of the organization. We are committed to recruiting, retaining, rewarding, and
developing our people with regard to their abilities and contributions and without reference to
their background, gender, gender identity or expression, ethnic origin, age, religion, sexual
orientation, socio-economic status, political belief, disability or any other protected
characteristic.
Please note: Though submitting a resume to the XPRIZE FOUNDATION implies that you are
interested in a position(s), it does not imply that you are an applicant. You are only considered
an applicant once you have been contacted directly by a Talent Acquisitions representative
requesting that you begin the designated application process, which may involve phone and/or
in-person interview(s), job-related testing, and background checks.
