The HR Specialist is focused on providing effective and timely front-line customer service support for our employees, field Human Resources (HR) representatives and HR business partners. This position will provide support for their questions, issues, and problem resolution on issues such as benefits, payroll, and HR policies & procedures. The HR Specialist will also perform transactional activities.
Assist employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures Collaborate with subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner Perform back-office transactions for benefits and general HR data processing in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting, and routing incoming mail Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a supervisor Entry level position that will be directly supervised.
Previous experience (1-2 years) in benefits, payroll, general human resources, or customer service preferred Ability to interpret and communicate HR policies, procedures, and programs Ability to deliver excellent colleague service via telephone, email, and in person Critical thinking, problem solving, and judgment skills Service-oriented attitude and willingness to learn Possess good listening skills and patience to work with all types of employees Ability to maintain a positive attitude Individual should have high energy with the ability to organize/prioritize workload Spanish speaking skills a plus
Non-Negotiable Hiring Criteria
Bachelor’s degree or equivalent work experience directly attributable to human resources, benefits, or payroll Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS database and reporting application.