Wiz Looking for Analyst, Customer Success Operations at United States Full Time

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 35% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

The Revenue Operations Team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s sales, channel and success teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase. We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue.

As a Customer Success Operations Analyst at Wiz, you’ll report to the Director of Customer Success Operations and work collaboratively to execute key initiatives in support of our Global Customer Success Organization. The ideal candidate for this role is highly motivated, curious, has high attention to detail, a skilled stakeholder manager, and enjoys executing on process at the systems level to enable Customer Success.

What You’ll Do

• Help create and manage process documentation and content for the Global Customer Success Organization
• Intake, prioritization, and communications for systems-related requests in collaboration with Wiz internal teams for the CS tech stack
• Suggest and document improvements to best practices for the CS team
• Help gather requirements and collaborate with cross-functional teams to execute systems changes to facilitate CS workflow at scale
• Work with our systems team to implement systems enhancements and integrations as needed
• Own day-to-day administration of CS platform and tools across the CS tech stack
• Execute and instrument CS journey, process and workflow at the system level in ChurnZero, Salesforce, Slack, and additional tools
• Recommend and leverage automations to streamline CS tasks and workflows

What You’ll Bring

• 1+ year of systems admin or project management experience required
• 3+ years of project management and/or operations experience
• ChurnZero (or other Customer Success platform) administrative experience or power user experience required
• Strong project management and cross-functional collaboration skills
• Strong Excel skills
• Aptitude and experience implementing basic automations
• Ability to learn new applications and systems with agility
• Customer-facing CS experience highly preferred (but not required)
• Experience supporting scaled customer success teams highly preferred
• Excellent problem-solving skills with a strong desire to learn, grow and take on new challenges

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.