Wisconsin Community Services Looking for SCRAM CAM & Drug Testing Technician at Milwaukee, Wisconsin Full Time

Job Responsibilities:

Position Summary: This position has responsibility for all technical functions in regard to the WCS SCRAM CAM program, including installations, technical maintenance, assistance with inventory control, and de-installations, as well as all female drug testing within the Milwaukee County Pretrial Programs. This position is primarily responsible for the Ozaukee Pretrial Defendant and the Milwaukee Pretrial Defendants, report to the into the Justice Point offices. The position also is required to provide back-up coverage for all territories when needed.

Essential Functions:

CAM Technician Duties:

1. Ensure SCRAM CAM participants are successfully enrolled into program according to SCRAM Systems policy and procedure guidelines.
2. Provide daily case management for SCRAM CAM program participants that are referred from Milwaukee and Ozaukee County.
3. Assist with client equipment maintenance, including bracelet readings, installations, and removals.
4. Submit compliance reports to appropriate parties, including but not limited to, Judiciary, DA’s office, defense attorneys, CAM participants, and pretrial supervision staff.
5. Assist to review and resolve all scheduled maintenance and communication alerts.
6. Collect and secure fees associated with Ozaukee SCRAM CAM program, while ensuring clients are following agency procedures regarding payments. Also report to APD weekly regarding progress on fee collection.
7. Provide notification and follow up with customers and participants based on Daily Action Plans provided by SCRAM Systems.
8. Maintain inventory and physical control of all SCRAM CAM equipment at Milwaukee County Safety Building, including changing clips, batteries, faceplates, and straps as required.
9. Collaborate and coordinate with the Director of EM and the APD of EM and Drug Testing operations, regarding any concerns with the daily operations and the development of SCRAM CAM program.
10. Work with all WCS program staff involved within the EM and Drug Testing Unit and all external customers, providing high quality customer service.
11. Clean/Sanitize SCRAM bracelet inventory in accordance with SCRAM Systems procedure.
12. Responsible for scheduling weekly or bi-weekly meetings with participants to inspect the bracelet and collect fees according to program protocols when applicable.
13. Distribute and collect Civil Rights Compliance/Agency Demographic surveys.

Drug Testing Technician Duties:

1. Direct observation of urine specimen collection from pretrial program participants for the purpose of drug testing at the Milwaukee County Safety Building.
2. Ability to understand and strictly adhere to Milwaukee County Chain of Custody protocols.
3. Provide timely results to Drug Testing Technicians for input into ePretial and serve as a secondary source for the verification and interpretation of a positive result.
4. Responsible for same-day reporting of any notable issues during testing operations directly to Assistant Program Director via email or phone.
5. Timely communication with pretrial services case managers with any concerns involving participants tested.
6. Participate in required agency training, including, but not limited to, Trauma Informed Care, Motivational Interviewing, Ethics and Boundaries, and Cultural Reverence.
7. Distribute and collect Civil Rights Compliance/Agency Demographic surveys.

Other Duties and Responsibilities:

1. Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Minimal Qualifications and Salary Schedule:
– Associates degree in criminal justice or related field.
– Ability to understand and grasp SCRAM Systems technology.
– Ability to use a computer, and additionally have clerical and customer service skills.
– Ability to effectively interpret drug testing results.
– Valid driver’s license and insured automobile required.

Knowledge, Skills and Abilities: Experience with computer use and managing web-based software and data entry, specifically SCRAM Systems and ePretrial. Knowledges of the Microsoft Office products (Word and Excel). Knowledge of urinalysis collection practices and procedures. Maintain professional and respectful relationships with staff and participants. Ability to communicate effectively with co-workers. Possess good writing skills and ability to multitask with attention to detail. Ability to strictly adhere to Milwaukee County Chain of Custody protocols. Training and daily implementation of Trauma Informed Care and Motivational Interviewing. Thorough understanding of the court system including programs and procedures. Understanding of case management principles and practices. Specific training and ongoing technical support for SCRAM Systems equipment will be provided.

Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Assistant Program Director of EM and Drug Testing and the Director of Electronic Monitoring at WCS. Has contact with a wide spectrum of individuals including SCRAM Systems personnel, CAM/drug testing program participants, pretrial services supervisors and case managers, WCS staff and leadership, and Milwaukee County Courthouse personnel.

Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Working Conditions: Work is performed in the pretrial services offices of the Milwaukee County Safety Building. Other work functions may be required at other WCS locations as assigned and may require use of car. Average at least 40 hours per week; may include some weekends. Schedule is generally Monday-Friday from 8:30 – 4:30 pm.

Physical Demands Duties require good hearing and visualization. The ability to communicate verbally and effectively; hand and finger dexterity for data entry and typing; ability to collect and directly observe participants being drug tested, following the specific county protocols. Ability to perform SCRAM installations and de-installations which requires bending, kneeling/squatting to perform this function; may involve driving between Ozaukee, Waukesha, and Milwaukee County.

pm21

PI1142f33fae4d-6175