Provides timely and exceptional customer service to patients and visitors. This may include completing transactions or bill payments as necessary. Possesses strong communication skills to appropriately explain bill details to patients when questions arise. Ability to assist administrative assistant or other staff when needed with daily tasks or projects.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school graduate or equivalent.
EXPERIENCE:
1. One (1) year of customer service experience.
PREFERRED QUALIFICATIONS:
EXPERIENCE:
1. At least one year of experience in the healthcare setting preferred.
CORE DUTIES AND RESPONSIBILITIES:The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Receives & scans signature slips daily.
2. Balances register nightly and weekly deposit.
3. Keeps accurate payroll deduction documentation.
4. Assists Business Pharmacy Care Coordinators with monthly statements.
5. Notifies pharmacy staff that a patient is ready for their medication pick-up.
6. Accurately processes transactions.
7. Files gas receipts.
8. Verifies payroll deduction accounts. Sets up as necessary.
9. Assists shipping technician with mailing AHS welcome packets.
10. Collects new patient in-take forms for Clinical Technician data entry.
11. Handles payments on patient accounts.
12. Verifies periodically that payroll deductions match the payroll deduction payment choice in the dispensing software.
13. Answers and screens phone calls made to the front desk.
14. Receives and directs visitors.
15. Checks visitor credentials as necessary and ensure they sign in.
16. Assist Administrative Assistant or other staff as necessary.
PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. May be required to sit for prolonged periods of time.
WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Office or reception environment.
SKILLS AND ABILITIES:
1. Proficient in Microsoft Office software and other computer functions.
2. Strong verbal and writing communication skills.
3. Basic mathematical skills.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)
Company:
WVUH West Virginia University Hospitals
Cost Center:
233 AHS Specialty Pharmacy
Address:
3040 University Ave
Morgantown
West Virginia
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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