Wedge Community Co-ops Looking for Cashier / Bagger (Wedge Lyndale) at Minneapolis, MN Full Time

PM and weekend availability required

Purpose: Assist customers with grocery purchasing, packing, and carry out while meeting objectives for accuracy, speed, and customer service.

REPORTS TO: Front End Managers

Essential Functions

Customer service

• Provide friendly, helpful customer service by projecting an approachable presence, greeting and thanking each customer.
• Respond knowledgeably to customer questions about co-op policies and products and refer customers to other employees/resources as needed.

Accuracy

• Provide accurate customer service and ensure the correct accounting of transactions by using correct prices, departments, and codes.
• Receive payment in full for purchases; return accurate change.
• Balance cash drawers at the end of the shift and complete readable, accurate day sheets.

Speed

• Facilitate the movement of check-out lines by maintaining the department standard for rings-per-minute.
• Call for back-up as needed to ensure optimal customer service and smooth traffic flow.
• Assist with price checks, shopbacks, and returns.

Bagging

• Bag groceries according to the procedures outlined in Front End training.
• When appropriate, enhance customer service and flow of traffic by assisting with the carry-out of groceries and unloading of carts.
• Rotate inside and outside duties with other baggers.

Work area maintenance

• Maintain Front End area and parking lots/sidewalks in a clean, orderly condition by organizing carts and baskets, replenishing bags, maintaining register supplies, sweeping/mopping, picking up litter, emptying trash, shoveling snow, and performing other tasks as applicable.

Security

• Follow security procedures.
• Ensure a safe working/shopping environment by alerting Front End Coordinator or Manager on Duty to loitering/panhandling activity.
• Prevent shoplifting through awareness, proactive customer service, and reporting suspicious activity to Front End Coordinator or Manager on Duty.

Communication and cooperation

• Attend Front End department meetings and communicate regularly with other Front End staff to ensure department cohesion and customer satisfaction.
• Help train new cashiers/baggers as directed by Front End management.

Safety

• Work in a safe manner, following safety procedures.
• Perform other tasks as assigned by Front End management.

Qualifications

• At least 6 months’ face-to-face customer service experience
• Some cash-handling experience
• Some experience in a busy retail environment
• Customer service skills, including ability to project friendly, outgoing presence
• Ability to deal respectfully with challenging people
• Ability to work well with others in fast-paced team environment
• Familiarity with natural foods
• Familiarity with produce
• Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
• Ability to work with TCCP to create an inclusive environment where all are welcomed.

Essential Physical Requirements

• Prolonged moving on the sales floor
• Ability to perform continuous fine work and gripping with hands
• Corrected vision to enable reading small print
• Frequent reaching, bending, twisting, and rotating
• Ability to lift 30 lbs. repeatedly, up to 50 lbs. occasionally
• Ability to work outdoors, sometimes under extreme temperature and weather conditions
• Ability to move around the sales floor and parking areas quickly

Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.

This position is part of the Wedge Co-op Lyndale bargaining unit represented by UFCW 1189.

Grade 1