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An Opportunity to Grow with Us
Hi there, are you looking for an opportunity to make a great living and be part of a thriving cross functional community? This is a new role based in Singapore. Do you welcome challenges that allow you to leverage collaboration and autonomy to create opportunities leading to great products? Would you enjoy working in the world of fast-paced industrial technology? If so, we have an outstanding opportunity for you to join our Watlow team where we serve many of the world’s largest companies with leading technology and solutions.
Core Values | Watlow #Watlow: Overview | LinkedIn
Why Work at Watlow
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility. You will find a challenging opportunity producing high-quality products that will serve leading companies in industries such as semiconductor manufacturing, sustainable energy production, medical equipment and food safety.
About the Role
As the Director of Customer Success, you will be responsible for shaping and executing initiatives that enhance the overall customer journey and satisfaction within your area of responsibility, dedicated to a customer focus team (CFT). This role involves overseeing all aspects of the customer experience, from collaborative planning, product support, and fulfillment, with the goal of driving customer loyalty, retention, and advocacy.
This position collaborates with cross-functional teams to develop and implement strategies that prioritize customer needs within their area of responsibility and preferences while aligning with the company’s overall objectives. You will lead team members aligned to the CFT in the day-to-day actions that will include customer service, demand and supply planning, production, product, and quality.
Your Key Responsibilities
Required Qualifications
Desired Qualifications
Additional information regarding to this position
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