What is the Value of a WM Job?
The value of a WM job is more than a paycheck.
We are Committed to your Growth: 100% tuition paid for you and your family
We are People First: We foster an environment where all teammates feel welcomed, valued and seen
We are Stable: Our employees are home every day and perform essential and meaningful work
We are Investing in You: Amazing Medical, Dental & Vision, 401k with match, 100% Paid Tuition for you and your family, COBRA Paid, Discounted Stock options, Dependent Day Care, and more!
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
We are looking for a leader who knows how to engage and motivate your team to drive the Company’s goals. This leader will join a team of hard-driving professionals that makes Waste Management #1 in the industry.
Hopefully you are not just a behind-the-desk person. In this position, you will be in the office for about 20% of the time, 60% in the field with the drivers and customers, and 20% in the yard managing the pre and post trip process.
I. Job Summary
As a member of our team, you will manage your drivers and will be responsible for all aspects of your line of business. Some of your responsibilities include hiring, coaching and training your drivers, keeping the culture of Safety, working with our Dispatch and Customer Service teams in Michigan for routing and ensuring your customers are receiving a high level of service, and managing to the metrics.
You will work together with your team which includes a District Manager, Route Managers, Operations Specialist and the District Fleet Manager to make your District a successful part of Waste Management.
II. Essential Duties and Responsibilities
To perform this job successfully, you will need to perform each essential duty satisfactorily. Other minor duties may be assigned. Some of these duties are:
Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.
Reviews and analyzes multiple reports to drive and improve performance
Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
Manages the end-of-day check-in process including post trip quality, capturing and communicating key service, safety, and equipment issues.
Ensure compliance with DOT and OSHA rules and regulations including documentation and record keeping.
Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
Sets and monitors productivity, service, and safety targets for each route and driver.
Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
Works with functional groups to resolve employee relations and labor relations issues.
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Teams with Dispatch and Customer Service to identify and resolve routing and customer service issues
Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
Whatever else needed to ensure a successful, ethical, and safe company.
III. Supervisory Responsibilities
This job has supervisory responsibilities for Drivers assigned to the position. This includes responsibility for employee performance reviews and feedback, scheduling time off, employee grievances or complaints, pay changes and job responsibilities.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Applicable experience may be substituted for education requirements.
Education Preferred: Bachelor’s degree in Transportation, Logistics, Operations, Business Management.
Experience: No experience required (in addition to education requirement).
Experience Preferred: One or more years of transportation experience involving managing and successfully coaching CDL drivers.
B. Certificates, Licenses, Registrations or Other Requirements
Valid driver’s license
C. Other Knowledge, Skills or Abilities Required
Coaching, routing assessments and leading employees are requirements of the role.
Other Knowledge, Skills or Abilities Preferred
Intermediate level of technical expertise in using computer programs, and creating and analyzing reports.
Strong coaching skills
Ability to engage drivers and develop talent
Proven ability to create collaborative relationships with all involved departments
Direct management/supervision of drivers
Strong communication skills and strong listening skills.
Good analytical skills and previous experience managing to metrics.
Proven ability to drive results
Working knowledge of DOT rules and regulations
Ability and willingness to work approximately 10 hours starting at 5:30am.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
Required to exert physical effort in handling objects less than 30 pounds rarely;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;
Normal setting for this job is: office setting and/or landfill/outdoor.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Thank you for your interest in Waste Management. In response to COVID-19, we will be conducting our review process through creative solutions. Your patience and flexibility is appreciated as our process may involve virtual solutions and take longer than normal. Interview process and timing may be delayed and will vary by site.