Waldorf Astoria Monarch Beach Looking for Concierge/Guest Experience Planner – Resort at Monarch Beach Resort Dana Point, CA Full Time

Description

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Concierge/Guest Experience Planner to join the Front Office Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California’s surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

• Classification: Full-Time
• Shift: Weekday/Weekend

Want to learn more?Hotel Website, Facebook, Instagram

What will I be doing?

As a Concierge/Guest Experience Planner, you are responsible for creating indelible memories to our guests by creating delightful moments and thoughtful gestures. Attending to guest profile maintenance and actively engaged in the pre call and post stay guest visit, set the stage for the rest of the operations team and build relationships with guests that ensure their return to our property for future stays.

• Develop and maintain strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stays
• Maintain current guest history records specifically targeting guest preferences, stay patterns, and personal profiles. Use these data sources to tailor make the stay experience
• Work with each guest contact department developing their standards for gathering guest preferences. Follow up with each department on bi-weekly bases on number of preferences collected.  Manage the data entry of the preference collection.
• Ensure Guest Profile Information is also in work with guest contact departments
• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)