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Volvo Cars Walnut Creek is looking for experienced automotive Used Car Sales Manager to join our successful sales department. This is a rare opportunity to join an incredibly successful sales team. We provide a positive work environment and are looking for experienced sales manager. Our compensation is outstanding for qualified individuals. Here at Volvo Walnut Creek we want to hire good people who want to win.
Pay Range: 90K to 200K
General Expectations
• Devote himself/herself to insuring satisfaction to customers.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
• Other duties may be assigned.
• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.
• Prepares and administers an annual operating forecast and budget for the used-vehicle sales department.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
• Maintains vehicle inventory. Monitors customer likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople.
• Conducts daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Helps salespeople close deals.
• Ensures 100 percent turnover of each customer to F&I.
• Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
• Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Studies newspaper ads and any other sources available to find good-quality, low-mileage units.
• Appraises all incoming used vehicles.
• Ensures that cosmetic and mechanical reconditioning is performed within the dealership’s cost and time limitations.
• Plans and controls the display of used vehicles.
• Establishes and controls wholesaling activities.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Assists in the development of advertising campaigns and other promotions.
• Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.
• Approves all paperwork from auctions and provides proper documentation to the office for purchases.
• Notifies the used vehicle department manager of anticipated delivery of purchases.
Schedule:
• 8-hour shifts.
• 2-days off per week.
License/Certification:
• Driver’s License (Required)
REQUIREMENTS:
• Previous automotive dealership experience.
• Superior communication skills, both oral and written.
• Outstanding organizational skills.
• Ability to stay strong and calm, take care of our guests, and generate sales.
• Comfortable making 30+ phone calls, emails, and text messages per day.
• Comfortable with computers, technology, and ability to type fluently.
• Team mindset
• Servant Leadership
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
