General Summary
Under limited supervision, assists in strategic planning design and implementation of core technologies. Receives limited instructions on routine work and general instructions over projects. Participates utilizing project management skills to include planning, scheduling & testing, leading to successful go-lives. Advanced technical skills and working knowledge in vertical.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Supports System Administrator IV or V in designing, building, implementing, and developing operational plans for a Hospital Datacenter.
2. Receives little instructions on day to day operations for all hardware, operating systems, virtualization, storage, backups, patching, as well as monitoring the health of core applications.
3. Participates in designing, planning, configuration, documentation, deployment and top-level support ownership of verticals.
4. Works closely with Healthcare IT leaders to understand their requirements for design and proactively identifies improvement opportunities and makes recommendations.
5. Resolves wide range of incidents and participates in problem management activities.
6. Assists manufacturers and vendors of software and application products, especially with regard to problem diagnosis and resolution.
7. Exhibits accuracy, attention to detail, ability to work effectively and diplomatically in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities.
8. Understands technical strategies to maintain the integrity and availability of a large datacenter serving an enterprise Hospital System.
9. Understands how the full life cycle of application and technology implementation including: * Technical Integration with corresponding technologies * Data integrity * Security Controls * Application availability
10. Involved in designs and implementations of highly available application infrastructure leveraging Load Balancers, GSLB, Multi-datacenter infrastructure, and SQL Always-On Availability Groups.
11. Proficient in building complex architectural diagrams and proposals using Visio and similar tools.
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!
Education and Experience
1. Bachelor’s degree with minimum of 5 years of IT experience or the equivalent of education, experience and IT certification/s.
2. Experienced with systems administration design in an enterprise environment to include data center migrations, up-time, disaster recovery and capacity security planning preferred.
Knowledge, Skills and Abilities
1. Must have advanced technical skills and working knowledge in at least one or more vertical. List is not inclusive as technology changes often. * Cisco UCS * VMWare * Dell EMC * Cloud Technologies including Azure * Citrix * Microsoft Technologies including Active Directory, Exchange, and Powershell * Microsoft SCCM Platform.
2. Effective communication and organization skills; demonstrates confidence, creativity, and maturity.
3. Effective customer service skills and the ability to work with all levels within the organization.
4. Proficient in analysis and problem solving, ability to work with other team and ability to assess customer needs and determining appropriate solutions.
5. Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.
6. Demonstrates background in complex and distributed environments.
7. Experience providing support maintenance and security for and Microsoft Operating Systems.
8. Strong knowledge in scripting and use of various languages.
9. Intermediate understanding of networking (Cisco, SAN Fabric, F5 etc.).
10. Proficient with installation, configuration and management of targeted vertical(s).
11. Intermediate knowledge of ITSM frameworks.
12. Will support multiple programs and systems requiring strong multitasking abilities.
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