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The University of Iowa Hospitals and Clinics department of Radiology is seeking an Administrative Services Coordinator. To provide executive level administrative support for Faculty in the UIHC Department of Radiology, performing complex administrative and scheduling assistance in a team setting, requiring recurring contact with, department heads, upper-level executives, referring providers, technologist, and public and private officials. Serve as a liaison for faculty members working in the Radiology Reading Rooms. This position requires a high level of independent thinking and judgement and is responsible for effective department wide communication and assisting in department initiatives.
Duties Include
- Maintain effective working relationships with and serve as a primary contact for Radiology Faculty
- Provide faculty administrative support for assigned Radiology Divisions and Reading Rooms
- First point of contact, in person or by phone, for internal staff. Ensure calls are documented and triaged appropriately
- Responsible for effectively communicating patient and exam information to the Radiologist from referring providers, technologists, and other healthcare personnel
- Assist the Radiologist with communication to ordering providers when interpreting studies
- Review EPIC reading worklists and status reports to assist Radiologists in the reading workflow
- Assist in tracking, investigating, and processing external orders
- Coordinate patient procedure scheduling to ensure clinical volume is manageable for the Radiologist’s workflow and schedule
- Provide timely and professional communication with providers regarding procedure scheduling
- Responsible for over book and add-on requests from clinics for Radiologist’s clinic procedures
- Function as a superuser for the Carestream Reporting system
- Assist with efficient and timely processing of Peer Review studies
- Make decisions and exercise a high level of autonomy while performing administrative/operational support and management of the reading room
- Monitor workflow within the reading room and recommend processes to enhance patient satisfaction and clinical operations
- Manage complex faculty schedules, requiring judgment in determining meeting needs, discretion related to calendar activities, prioritization of appointments and creating multiple electronic calendar systems
- Maintain and manage division reading room schedules using the Qgenda system
- Maintain and manage division call schedules
The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.
University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa’s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
Percent of Time: 100%
Schedule: Monday – Friday 8:00 AM – 5:00 PM
Education Required
- Bachelor’s degree in Business Administration or related field, or an equivalent combination of education and experience.
Experience Requirements
- 1-3 years’ experience in an administrative support role for hospital or academic faculty and leadership.
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook).
- Working knowledge of web-based tools; databases, internet searches.
- Superior written, verbal, and interpersonal communication skills.
- Demonstrated experience in providing superior customer service in a healthcare or academic environment.
- Demonstrated exceptional attention to detail, planning, and follow-up skills.
- Demonstrated independent thinking skills to develop alternative solutions and solve problems.
- Demonstrated ability to interact positively with a diverse population.
- Ability to initiate and take independent action while working as part of a team.
- Demonstrated independent thinking skills to develop alternative solutions and solve problems.
- Ability to take initiative and work independently.
Desirable Qualifications
- Knowledge of University of Iowa Policies and Procedures.
- Experience with EPIC.
- Knowledge of medical terminology.
- Specific customer service experience in a healthcare environment.
- Working knowledge of Radiology.
Benefits Highlights
- Regular salaried position. Located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa? Click here
Application Process
To be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until position is filled.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. For additional questions, please contact [email protected].
Additional Information
- Classification Title: Admin Services Coordinator
- Appointment Type: Professional and Scientific
- Schedule: Full-time
Compensation
- Pay Level: 2B
Contact Information
- Organization: Healthcare
- Contact Name: kimberly wiley
- Contact Email: [email protected]
