Overview :
Responsible for transporting ambulatory and non-ambulatory persons (in wheelchairs) via a UnityPoint Health Des Moines wheelchair van from a hospital campus location to the destination
Interact professionally with other healthcare professionals, patients, disabled, disadvantaged, sick and injured persons
Why UnityPoint Health?
Visit us at UnityPointorg / careers to hear more from our team members about why UnityPoint Health is a great place to work
https : / / dayinthelifeunitypointorg /
Responsibilities : Job Duties
Job Duties
Safely maintain and operate a wheelchair van while in compliance with all laws and requirements pertaining to the operation of the vehicle and adheres to safety rules and practices
Secures all passengers in the van
Provide door-through-door pick-up and drop-off
Map out routes to and from specified destinations, identifying the most efficient route
Complete daily vehicle and equipment inspection
Assists individuals or maneuvers wheelchair on and off the vehicle
Adheres to all traffic regulations
Ensures that seat belts, hook-ups, and harnesses are in working order and secure on all mobility devices as appropriate
Reports any maintenance problems to manager or director
Keeps vehicle interior and exterior clean
Reports accidents and incidents in writing to manager or director
Performs other related duties as required
May need to collect payment when patient / family is paying by check or cash
Customer Service
Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations
Integrates and demonstrates FOCUS Values and Expectations for Personal and Service Excellence to guide professional behaviors, Balance team and individual responsibilities, be open and objective to others views, give and welcome feedback, contribute to positive team goals, and put the success of the team above own interests all while adhering to policies and procedures UP-DM
Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines
Demonstrates ability to meet business needs of department with regular, reliable attendance
Employee maintains current licenses and / or certifications required for the position
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal / state regulatory agencies guiding healthcare
Completes all annual education and competency requirements within the calendar year
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (eg Medicare and Medicaid) regarding fraud, waste and abuse
Brings any questions or concerns regarding compliance to the immediate attention to manager or director
Takes appropriate action on concerns reported by department staff related to compliance
Qualifications : Minimum Requirements
Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position
Preferred or Specialized
Not required to perform the essential functions of the position
Education :
High School Diploma or equivalent
Experience :
Customer service experience
Previous driving experience preferred
License(s) / Certification(s) :
Current Iowa D Chauffer License
BLS (will be obtained during training)
Knowledge / Skills / Abilities :
Local geographical knowledge and ability to operate GPS device
Must be able to work with minimal supervision and assume responsibility for timely completion of assigned functions
Must be able to communicate effectively with people of a diverse professional, educational, and cultural background
Other :
Use of usual and customary equipment used to perform essential functions of the position
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