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Under Canvas is America’s leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes free housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.
HOW YOU WILL SUCCEED
Adaptability
- Demonstrate the stamina to work long hours in varying weather conditions.
- Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals.
- Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups.
Communication
- Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.
- Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.
Decision Making
- Anticipate workflow and appropriately delegate tasks.
- Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed.
Initiative
- Find ways to streamline processes to maximize efficiency and resource use.
- Cultivate and share resources and leads with headquarter teams for departmental growth.
Achieves Results
- Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events & holiday themed activities).
- Ensure all events, adventures, and company programs are well attended and received.
- Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals).
- Contribute and assist teammates at on-site & corporate level to maintain high standards of camp operations.
- Demonstrate accountability & diligence with all associated priorities.
- Exercise leadership abilities to develop team strengths and opportunities.
Management
- Own relationship with third-party vendors to coordinate wellness, yoga, outdoor education, music, art, entertainment, etc.
- Own relationship with third-party adventures vendors to coordinate activities for guests and clients
- Coordinate with group sales and marketing weekly to facilitate group functions, site visits and VIPS/marketing events.
- Control costs (on-site activities) and maintain monthly budget.
- Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals.
- Ensure all upcoming events and VIP arrivals have a point person.
- Oversee all Retail operations including ordering, inventory, product, and financial management.
Time Management
- Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid.
- Department scheduling with an eye for strategic needs and coverage.
Other duties as assigned
WHAT IT TAKES
- Have obtained a High School Diploma or GED
- Prior Under Canvas or supervisory experience a plus
- Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
- Service-minded with passion for guest service experience
- Genuine, outgoing, friendly, and dynamic
- Passion for the Great Outdoors and America’s National Parks
- Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
- Teamwork and adaptability
Physical Requirements (If accommodations are needed, please contact HR during interview process):
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
- Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker
- Able to stand and move for long periods of time
WHY UNDER CANVAS
Free Housing | Competitive Pay | Beautiful Locations | Great Culture | Training