Tide Looking for Associate Product Manager at Serbia Full Time

Who Are Tide

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia – Bulgaria, Belgrade – Serbia and Hyderabad -India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What We’re Looking For

As an Associate Product Manager, you’ll be an integral part of the Product team that is at the forefront of revolutionising how we connect micro businesses and SME’s to the funding that they need. You’ll be data driven, forward thinking and dedicated to continuously improving our platform to create a market leading experience for our members.

As An Associate Product Manager You’ll Be

• Gathering and analysing data, formulate and test hypotheses, and make recommendations for product improvements.
• Conducting market and user research to identify customer needs, pain points and market opportunities.
• Working with a team of Designers, Developers, and QA to document technical specifications.
• Writing user stories and working closely with development teams to deliver against the business requirements.
• Ensuring JIRA scrum boards and tickets are optimised and kept up-to-date.
• Creating product support material and training documents for internal and external users.
• Monitoring, gathering and analysing product metrics post-launch with the BI team to assess if the goals of the product meet company objectives.
• Working alongside the operations team to create and monitor reports & dashboards, completing ad hoc deep dives to identify the root cause of issues and opportunities for improvement and operational excellence.

What Makes You a Great Fit

• You have some experience of the tasks of a Business Analyst.
• Knowledge of Agile ways of working and processes.
• You have worked with cross functional teams in order to deliver value to the customer & business.
• You have proven experience in activities such as user and competitor research and data analysis etc.
• You are able to analyse a process end to end, understand how different parts of the organisation affect it and need to contribute to it and communicate it clearly in both written and verbal form.
• You have a solid understanding of technical user story mapping.
• You are analytical and data-driven; well versed in metrics and quantitative and qualitative data.
• You have knowledge of project management tools, like Jira and Confluence.
• You are comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch.
• Having experience within FinTech, or other credit industries is a plus.

What You’ll Get In Return

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Family-Friendly Leave
• Personal L&D budget in the amount of 1000 BGN per year
• Mental wellbeing platform
• WFH Equipment Allowance

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for one month of the year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.