About the Company
Thomas International are a leading global talent assessment platform provider. For 40 years, we have been using our suite of scientifically valid psychometric assessments and in-house training portfolio to provide technology driven solutions to ensure our clients recruit, develop, manage and engage their workforce as effectively as possible. We own our businesses in the UK, France, Belgium, Netherlands, South Africa, Australia, Hong Kong and Malaysia with circa. 200 employees and have developed an extensive distribution model for our assessments and, as a result, we sell to over 50 countries worldwide.
The company received private equity investment in February 2018 and is on an accelerated and ambitious growth plan. This will be achieved through a transformation of our online products via our new Thomas Assessment platform, launched in late 2020. We will continue to build upon our combination of science, data and technology, delivered via a SaaS approach that is disruptive in challenging the existing solutions in the market.
About the Role
Working with the Director of Demand Generation and wider Marketing and Customer Success teams, our Customer Marketing Manager will create, manage, deliver and report on customer marketing programs designed to deliver an exceptional customer experience and drive expanded revenues from our global customer base.
The Customer Marketing Manager is a “hands on” role to support the delivery of measurable and scalable communication campaigns covering every aspect of the post-acquisition customer journey, from onboarding through to renewal and expansion.
Working in close collaboration with partners in Customer Success, Sales and Regional Marketing teams, the role will be responsible for ideating, building, executing, and tracking the outcomes of global and regional customer programs that underpin the target customer experience. They will then report back to senior leadership and showing ongoing optimisation of marketing investment.
The ideal candidate will be a flexible, energetic, and proactive marketing professional. They will be an excellent communicator, who works well in a dynamic, fast-paced environment and is able to multi-task on several projects simultaneously with on time and on budget results.
Responsibilities
Location:
We are flexible on location including country (as long as it’s a country where Thomas has an entity). The successful candidate is required to speak fluent English and work standard UK business hours.
We Recognise that there is a statutory duty under the Equality Act 2010 for employers to safeguard against discrimination on grounds of disability, and that this applies not only to existing employees but also to potential job applicants.
Our commitment to diversity and inclusion permeates throughout everything we do, from our products to our people.
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