The Westin Fort Lauderdale Looking for Food and Beverage Manager at Corporate Drive Fort Lauderdale, FL Full Time

Job overview

The Food & Beverage Manager oversees all aspects of Food & Beverage operations including guest service, sales, accounting/budgeting, asset protection, inventory control and human resources.  The Food & Beverage Manager directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations.  Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Food & Beverage budget, marketing/business plans, capital expenditures and manages within approved plans and objectives. 

What you will be doing

•  Manage and ensure Food & Beverage standards and procedures are followed.  Direct Food & Beverage staff schedules to ensure adequate coverage while managing the department budget.  Ensure timely response to guest needs.  Resolve guest complaints as appropriate to maintain guest satisfaction.  Regularly review service scores to identify areas needing improvement and implement appropriate changes.  Ensure the Food & Beverage staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting.  Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.
• Develop, recommend, implement and manage the Food & Beverage annual budget, business/marketing plan, and objectives to meet/exceed expectations.  In conjunction with Sales, market Food & Beverage to meet/exceed sales and financial objectives.  Investigate new and improved menus, food preparation, and service methods.  Develop and direct implementation of menus, package deals, promotions, displays, decorations and presentations to capture more guests and a larger share of the local market.  Ensure food and beverage costs are within budgeted guidelines.  Review vendors and products to ensure procurement of top quality products at minimum prices.  If necessary, develop action steps to correct any expense problems.  Submit recommendations for changes and improvements to the General Manager.
• Walk the operations daily to identify issues and to speak with and listen to associates.  Ensure associates are properly trained in cash handling procedures and credit card transactions.  Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation.  Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are reported to Engineering through proper channels.  Inspect and evaluate the condition of the Food & Beverage areas, equipment and food and beverage inventories. 
• Direct all facets of Food & Beverage services. Keep abreast of brand standards and the competition’s products and strengths to continually improve revenues and profit margins while maintaining quality.  Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Maintain a consistent professional and positive attitude when communicating with guests and associates.  Maintain effective two-way communications that crosses departmental lines.  Approach all encounters and actions with guests and associates in a friendly, service oriented manner.  Conduct regularly scheduled meetings with Food & Beverage staff to provide organizational information and educate associates on changes and activities.  Communicate Food & Beverage activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.

Education and Experience: 

High school education plus a degree in culinary arts, hotel/restaurant management or related major.  Five or more years of related experience.  Alcohol awareness certification and familiarity with hospitality industry practices preferred.  

Skills and Abilities:

This position requires a substantial and successful track record in profitable food & beverage management while maintaining integrity and professional bearing.  Possess knowledge of accounting and budgeting along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions.  Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.

Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.  Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure. 

Computer proficiency in Microsoft office along with the ability to travel when needed.  

Benefits

We offer a highly competitive benefits package:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances (Employee, Spouse and Child coverage)
• Identity Theft Protection
• Matching 401K
• Flexible Spending Accounts
• Vacation, Sick time and Holidays
• AMAZING HOTEL DISCOUNTS to Marriott brand hotels and any hotel in the TPG portfolio!

EEO/VET/DISABLED