The Sherwin-Williams Company Looking for Lead User Experience Designer at Warrensville Heights, OH  Full Time

The Global Color team has created several digital tools allowing our B2B automotive refinish and industrial users access to Sherwin products. As the Lead User Experience Designer on the team, you will have the opportunity to solve complex problems with diverse cross-functional teams. You will make it easier to find, mix, and paint the right color faster. You will refine administrative processes so sales and support can increase efficiencies to service more customers. If you are captivated by all aspects of “color”, you will have an opportunity to deliver simple, delightful end-to-end solutions in collaboration with like-minded designers, researchers, product and development partners.

As a creative thought leader of the Enterprise User Experience Team, you will participate in strategic cross-program conversations to ensure customer-centered, consistent design decisions are made. You will also foster UX maturity improvements via coaching and mentoring teammates. The incumbent will have the opportunity to create impactful experiences through curiosity, compassion and collaboration.

Strategy & Planning

• Collaborate with business partners to understand needs and define requirements for websites and software applications.
• Oversee usability and design research for each project using techniques like, usability studies, competitive analysis, user interviews, etc. to understand usage problems.
• Define and support UX strategy and process definition within the company.
• Act as “go to” with in-depth knowledge of user interface best practices and standards. Use research-related services, theories and methods to support your recommendations.
• Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve usability and website functionality
• Significantly influence (and sometimes drive) product strategy, direction and priorities
• Develop expert-level knowledge of competitive and complementary products and bring new ideas to the team.
• Communicate concepts using a variety of methods (i.e., wireframes, mockups, prototypes) in order to help stakeholders envision proposed designs.
• Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective.
• Develop an effective and efficient information architecture.
• Establish and maintain UI consistency across designed systems.
• Drive the development and growth of UX standards.

Acquisition & Deployment

• Translate business and user needs into usable, compelling, and technically sound interactive solutions, utilizing multiple technologies.
• Lead the collection and analyzation of user behavior through in-person usability testing, remote usability testing, click-stream analytics, journey maps, surveys, card sorts, field studies, etc.

Operational Management

• Utilize a flexible approach to changing priorities in an Agile work environment.
• Support development team through lifecycle of design implementation.
• Collaborate with marketing, product, engineering and customer support on the implementation and support of design solutions.
• Mentor and coach UX team members and/or Professional Apprentices.
• Schedule and lead project and communication meetings with clients.

Incidental Functions

• Conduct research into new technologies, including tools, components, and frameworks.
• Train and knowledge share with UX and development teams.
• Project and task management and reporting as necessary.
• Make presentations to management, clients, and peer groups as requested.
• Assist with other projects as may be required to contribute to efficiency and effectiveness of the work.
• Provide input to manager on the UX team evolution & growth strategy.

Formal Education & Certification

• Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).

Knowledge & Experience

• 8+ years IT and/or Business experience.
• 5+ years of UX experience
• 5+ years of experience designing usable interfaces for the web using a variety of methods (i.e., wireframes, mockups, prototypes)
• 3+ years in a senior level UX position
• Experience conducting usability research.
• In-depth understanding of responsive web design concepts and mobile applications.
• Portfolio demonstrating breadth and creativity and proven experience building UI models, generating wire frames, developing prototypes and delivering comprehensive specifications. Please indicate your specific roles and contributions for each project submitted as part of the portfolio.
• Understanding of standard expected interfaces and basic user behaviors.
• Hands-on experience working with customers to build and formulate business requirements.
• Hands-on experience implementing a user-centered design approach and methodology.
• Understanding of HTML, CSS, and JavaScript.
• Experience creating compelling visual design comps with Photoshop a plus.

Personal Attributes

• Excellent analytical, conceptual, and problem-solving abilities.
• Excellent creative eye with attention to detail.
• Excellent written and oral communication skills.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Effective working in a team-oriented, collaborative environment.
• Excels at transforming an idea or need into a completed solution or work product.
• Excellent presentation skills and ability to communicate ideas and designs effectively to leadership and teams
• Strong commitment to inclusion and diversity
• Occasional travel is required.
• Work outside the standard office 7.5-hour workday may be required.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position can be remote.

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.