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Job Description Greer, SC Order: 995417
Customer Success Manager
As a Customer Success Manager, you will take ownership of the entire life cycle of customers’ new development projects to ensure successful completion. You will review forecasts, bid/order specifications with customers, negotiate finalized requirements, and release sales orders. You will manage customers’ needs, requests, and requirements from development to production.
As the Customer Success Manager, you will cross-functionally coordinate and direct activities with customers, Engineering, Manufacturing, Purchasing, and numerous suppliers and vendors to ensure customer expectations are being satisfied. You will report to the VP of sales.
Responsibilities:
- Review, interpret, and prepare preliminary sales orders and development of new projects.
- Oversee the creation of Approved Equals, Deviations, and Clarifications as needed for the project.
- Maintain technical databases through Salesforce.
- Conduct pre-production meetings with customers, issue meeting notes, and release sales orders.
- Prepare Open Order reports.
- Prepare quotes.
- Discuss and negotiate production details with customers to optimize customer satisfaction, bid compliance, production ease, and cost control.
- Develop bid/build documents and customer communications.
- Help with customer acceptance. Use feedback to improve the process/product.
- Respond promptly to customers’ and management requests and ensure proper completion of all projects.
- Entertain/Host customers (Dinners, Tours, Special Events) weekly (after hours)
- Perform other related duties as assigned.
Requirements:
- Bachelor’s degree in business administration (preferred not required) or related field.
- Minimum 3 years of sales account management or customer service experience.
- Ability to understand and interpret bills of material, engineering drawings, customer specifications and requirements.
- Must be organized, accurate, and have the aptitude to manage, communicate, prioritize, and complete multiple tasks on-time and within budget.
- Professional written and verbal communication skills are essential.
- Proven problem-solving skills to help resolve customer complaints or needs.
- Strong customer service and interpersonal skills for dealing with different types of customers and clients.
- Strong organizational skills and attention to detail
- Light travel may be required.
Will you please follow us on LinkedIn, Facebook, Twitter, and/or Instagram?
LinkedIn: https://www.linkedin.com/company/the-hiring-group-llc-
Facebook: https://www.facebook.com/THGIT
Twitter: https://twitter.com/TheHiringGroup
Instagram: https://www.instagram.com/the_hiring_group/
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Company Description
The Hiring Group is a technical staffing and recruiting firm with clients located throughout the U.S. We help companies hire and retain top IT and Engineering employees, by focusing on the wellbeing of the contractor. Our mantra is “Great Contractors Deserve Great Benefits.”
Leading organizations rely on The Hiring Group as their trusted recruiting and contingent staffing partner. Unlike typical staffing firms, The Hiring Group goes beyond meeting minimum requirements and offers our contractors the richest benefits package available in the industry today. Our contractors have access to Gold level medical insurance (employer paid at 50%), vision and dental insurance; two weeks of PTO per year; 401k with employer match; training and development opportunities; and 24/7 dedicated consultant support. By investing in our contractors’ well-being, The Hiring Group aims to increase employee retention, which translates to increased value to clients.
The Hiring Group is a technical staffing and recruiting firm with clients located throughout the U.S. We help companies hire and retain top IT and Engineering employees, by focusing on the wellbeing of the contractor. Our mantra is “Great Contractors Deserve Great Benefits.” Leading organizations rely on The Hiring Group as their trusted recruiting and contingent staffing partner. Unlike typical staffing firms, The Hiring Group goes beyond meeting minimum requirements and offers our contractors the richest benefits package available in the industry today. Our contractors have access to Gold level medical insurance (employer paid at 50%), vision and dental insurance; two weeks of PTO per year; 401k with employer match; training and development opportunities; and 24/7 dedicated consultant support. By investing in our contractors’ well-being, The Hiring Group aims to increase employee retention, which translates to increased value to clients.
