The Harborside Inn is now seeking a year-round Director of Guest Services to join the team! This position is located on Martha’s Vineyard Island in the state of Massachusetts. Housing (a 1-bedroom apartment) is available for this position.
Located on the harbor in the heart of Edgartown, the Harborside Inn is Martha’s Vineyard’s premier waterfront resort. With 90 guest rooms and luxury hotel amenities, it is the perfect place to vacation in the heart of Edgartown with all the galleries, dining, shops, and nightlife the town has to offer.
ANTICIPATED SALARY:
Salary commensurate with experience starting at $70,000 (plus 1-bedroom apartment at no cost).
ANTICIPATED START DATE:
As soon as possible.
BENEFITS:
Year-round team members enjoy many benefits. Some of these benefits include:
POSITION DESCRIPTION:
The Director of Guest Services plays a key role in our mission to “deliver world class service and products and a memorable vacation experience to everyone that passes through our doors.” This position oversees the front desk, bell, and pool teams. It also leads the property in its online presence, event efforts, and property-wide hospitality/guest service training.
Operationally Related:
Guest Service Related:
Leadership Related:
It Also Involves:
Qualifications:
All of our team members are passionate about guest service and helping others. They initiate conversations, anticipate the needs of others, and interact with others in a courteous and efficient manner. They love being a team player and are detail oriented as well as flexible/adaptable. They can work a flexible work week including nights, weekends, and holidays. They understand maintaining confidentiality (where appropriate) is important. This position works both indoors and outdoors and involves lifting and carrying items up to 25 pounds at times.
Education/Experience:
Certifications:
Knowledge, Skills, and Abilities:
The Harborside Inn is an Equal Employment Opportunity employer and values the diversity of its team and applicants.
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