The Basement Doctor Looking for Customer Service Representative at Reynoldsburg, Ohio Full Time

We are seeking a motivated individual with a passion for supporting and growing our business with both internal and external customers. You are a fit with Nash if you have strong customer service and communication skills and derive satisfaction when helping others. Nash Distribution is a basement and foundation waterproofing and restoration supplier for contractors across the US and Canada. We are dedicated to providing quality products along with rapid delivery of goods to our customers.

At Dry Acquisition, we serve multiple businesses in the waterproofing industries including Nash Distribution, The Basement Doctor, Crawl Space DIY, and Matthews Wall Anchor Service. Our corporate headquarters is in the Easton area with easy access to the freeway. We offer competitive compensation and a robust benefits package. Our culture is friendly, collaborative, and connected; these are just a few reasons why we like our job.

What you’ll do:

The Customer Service Representative is responsible for phone communication with customers and outside territory managers to set up profiles and troubleshoot and solve customer issues.

Own the customer experience.
Handle all new and existing customer inquiries from various lead generation sites.
Identify customers’ needs, clarify information, qualify issues, and off solutions.
Fulfill customer requests quickly and efficiently.
Personalize support to improve customer satisfaction.
Own the team experience.
Develop and maintain effective working relationships with order fulfillment, warehouse manager, territory managers, and leadership.

What you’ll need to have:

Intermediate Computing Skills with basic Microsoft Office Suite and Teams knowledge.
People person – strong interpersonal and communication skills.
Sound decision-making talents.
Multi-Task – managing multiple responsibilities at once by focusing on one task while keeping track of others.
Responsible, reliable, and trustworthy.
Strong organizational skills, detail-oriented, and accuracy under pressure.
Motivated and self-starter.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School diploma or GED.
1-3 years’ experience in customer service or related role, with a minimum of 2 years sustained experience.
Strong verbal and written communication.
Must be able to work a standard work schedule M-F.

Additional desired skills:

Skilled at listening and problem solving.
Able to multitask while setting priorities.
Adjust and adapt to unique customer types.
Bi-lingual in Spanish a plus.
Previous roles that required attention to detail, organizational, and communication skills.

PHYSICAL DEMANDS:

Prolonged periods of sitting at a desk, working on a computer, and talking on the phone.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Monday – Friday 8a – 5p