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Summary :
To monitor and provide dispatching services for Patient Escort Services and Bed Transport Services in a timely and efficient manner
Qualifications
Being fully vaccinated against COVID-, including any booster dose(s) of the COVID- vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption
High school diploma or GED required
-year experience in customer service required
Healthcare and / or Pediatric experience preferred
Responsibilities
Responsibility A : Dispatches patient transportation and room management assignments
equipment, prescription transport, and specimen delivery
or downtime
Ensures assignments are completed in a timely manner by following up with Patient Transport Techs when run times
exceed expectations
Monitors requests to ensure assignments are distributed efficiently, effectively, and equitably among staff
Responsibility B : Provides a high level of customer service
personnel, etc), as observed by manager
Responds in a timely and appropriate manner to all methods of communication regarding transportation and room
management assignments; ie, pagers, phones, radios, etc
Displays a working knowledge of multi-line phone systems and answers incoming calls using proper phone etiquette with no
more than three minute hold delays on average
handles both dispatch and patient transportation duties simultaneously
Responsibility C : Participates in departmental projects
customers and staff
Suggests project improvement project ideas to leadership and assumes responsibility for their completion
Responsibility D : Demonstrates ownership for responsibilities in assigned area and other designated areas
Assumes leadership role in absence of formal leader by monitoring activities of staff, conveying information to staff from
management, and handling routine administrative duties
through improvement of efficiency, outcomes, and customer service
Identifies and appropriately reports space quality deficiencies throughout Hospital properties according to departmental
procedures
requirements
Ensures that area is clean and orderly at the end of shift
Responsibility E : Demonstrates accountability for customer service and professional behavior through
personal work ethic, teamwork and effective communication skills
Ensures effective communication and work flow for responsibilities in assigned area as demonstrated by maintaining good
rapport and cooperative working relationships with internal and external customers Completes activities in a manner that
maximizes effectiveness of the task and minimizes the impact to the customer
Follows departmental communication plan to ensure accurate understanding and appropriate response to information
related to job performance and employee expectations
phone, e-mail messages, verbal, and written communications
Hospital / departmental policies, usage manuals, and supplementals
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