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We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers in providing product and service information and resolving technical issues. As a remote Customer Service Representative, you will work from your home while holding yourself accountable for your success and proactively supporting our customers.
Responsibilities
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Practices attentive and active listening
- Ability to maintain composure and positive attitude during difficult times
Qualifications
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt well to change
- Ability to work well in a fast-paced work environment
- Ability to think outside of the box to resolve problems.
We Offer
- Medical, Dental, & Vision
- Paid Time Off
- Career development and advancement opportunities
- 401(k) plan
- Fun, Friendly, Open, Team Oriented work atmosphere
