Taxcloud is on a mission to become the leading compliance software for small and midsize businesses and we’re looking for an amazing Customer Support Specialist! We’re in growth mode, backed by investors that have experienced tremendous success in the SaaS space (dropbox, SolarWinds, datadog, and more!) and we’re positioned to scale! The Customer Support team is integral to the retention success of our customers as TaxCloud grows and expands. We are small and mighty with plans to continue to scale with the business–this means working through ambiguity and helping to shape the team as a foundational team member. You’ll also truly have a voice as to where our department is heading.
The Role
As the newest member of the Customer Support team at TaxCloud, you will have the opportunity to provide high-level, white-glove customer service to our ever-growing customer base. We are looking for someone who is a highly motivated self-starter and someone who will bring with them a solid background in providing high-level technical customer service in a fast-paced, ever-changing B2B SaaS environment. As a Technical Support Specialist, you are a key point of contact for our customers providing product and service information and resolving any issues our customers experience with accuracy, efficiency, and enthusiasm
Responsibilities
You may be a good fit if you:
Requirements
Reasons YOU should join our team:
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