Tactis is adding a full-time, salaried Business Data Analyst to its team. The Business Data Analyst will work on various project is support of two Tactis divisions: (1) Call Center/Contact Center Business Process Outsourcing and (2) Design & Engineering.
A Qualified Business Data Analyst Has
Knowledge. You have the knowledge and experience to plan, analyze, document, and execute business requirements for reporting needs as well as client data requests. You will be comfortable conducting needs assessments, defining user requirements, establishing technical specifications for the support center production, productivity, quality, and customer-service standards. You have advanced Excel skills, experience with ETL processes, coding and tools, and experience with a major reporting suite such as Tableau.
Experience: You have a minimum of 3 years, but preferably 5+ years, of related professional experience that includes report development, data analysis, and query building. You have experience creating User Stories in Jira. Ideally your experience will include extensive work with Call Center/Contact Center data.
Agile. You have experience working in an Agile environment. Scrum Master certification is desired.
Education. Bachelor’s Degree is required. Professional certifications are desired and you are constantly improving your craft to stay up to date with changes in relevant technology.
About This Position
Remote. This position will be remote day-to-day.
Regular. This is a full time, salaried position with benefits.
Travel. This position may include up to 10% travel.
Background check: Candidates must have the ability to pass a government background check.
Tactis is a full lifecycle customer experience agency working for organizations across all points of communication, combining human touch with digital expertise to create outcomes that matter. We design and implement intelligent solutions that ensure users have a personalized, consistent experience across all digital and human touch points.
Tactis Careers | Twitter | LinkedIn | email: [email protected]
Tactis is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Tactis, LLC is certified as a HUBZone Small Business Concern under the Small Business Administration. You will be asked to provide documentation to confirm your residency required to maintain this status. You can read more about this here.
Tactis requires all employees to be fully vaccinated against COVID-19 or have a valid medical or religious exemption from receiving a COVID-19 vaccine.
This job posting is intended to describe the general nature of work being performed. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
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