About Our Client
Our client is the leading Codeless as a Service platform that helps leading organizations build, deploy and manage complex software without having to think about code. Our client created the codeless architecture standard – the future of software development that frees the world’s largest enterprises from the pitfalls of legacy code and allows them to focus on innovation to drive business and maintain a competitive edge. More than one third of Our client’s corporate customers are in the Fortune 500, with a customer roster that includes Goldman Sachs, Marsh, Maimonides Medical Center and the U.S. Department of Health and Human Services.
The Impact you will make:
This is a key role within the Customer organization and the company. The Head of Customer Success is responsible for the global Customer Success organization, working with all of Our client’s customers. Our client is well represented in the top segment and mid-segment of the market, with many of the world’s largest banks, financial institutions, insurance companies, government institutions and agencies and healthcare companies.
These well-known logos turn to Our client to accelerate their digital transformation efforts by developing Enterprise applications faster through the power of our Enterprise codeless platform. The result is 3X faster development cycles, exponentially lower bug rates and significantly lower total cost of ownership than when Enterprise applications are built with code or low code. This enables companies and institutions to be more competitive and more agile.
The Head of Customer Success is responsible for developing and implementing a Customer Success strategy with the goal to continue Our client’s hyper growth over the coming years. Part of the strategy will be to implement scalable, repeatable Customer Success motions that will get us to IPO scale and beyond. The key responsibility of this role is creating a best-in-class customer-focused organization that wins the hearts and minds of our clients and allows us to grow together. Specific areas of focus for this role are (1) driving customer adoption, expansion, and retention by realizing customer outcomes (2) identifying new use cases within customers and (3) increasing renewal rates, ultimately resulting in elevated gross and net retention rates.
Responsibilities:
What You bring:
Benefits:
The US base salary range for this full-time position across all our client`s locations is $212,800 – $319,200 + bonus + equity + perks/benefits. An individual employee’s salary within the range provided above depends on a wide array of factors including, but not limited to, the working location, role, skillset and level of experience of such employee. Please note that the salary range reflects the base salary only, and does not include bonus, equity or perks/benefits.
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Disclaimer:
Swooped isn’t the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.
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