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Stellantis’ SWx organization was established to build the most captivating customer experiences on the latest frontier of Automotive Technology. Connectivity brings the customer and the car closer together than ever before and allows Stellantis to build unique experiences that enhance our products, our brands, and our customer’s lives.
The Stellantis SWX organization supports new connected car applications used by Stellantis customers, covering a myriad of technologies and systems and ranges from in-vehicle to off board systems. The systems are complex in that they cover cloud platforms, user channels, back-office systems, contact centers, various partners, and integration with third party systems.
All of these systems are developed to support high availability and fast response as expected by our customers. In addition, the connectivity systems developed by Stellantis are global (build once deploy globally) with regional adaptations.
The responsibilities of the SWx OP4C Platform Operations NA Regional Lead include, but are not limited to, the following:
- Manage the day-to-day activities of the NA support team with a focus on reducing MTTR while having issues fixed correctly the first time
- Monitor, detect and address incidents that impact any connected services or software functionality
- Troubleshoot and triage incidents to appropriate teams
- Oversee the handling of major incidents to make sure all actions are being taken to quickly restore service
- Identify and implement real-time or synthetic monitoring to avoid customer impact
- Smoke/regression testing to ensure production environment is working as expected
- Change management
- Request management and knowledge management
- Implement process improvements
- Management reporting, operational coordination, and communication
- Coordination between all pillars of the connected vehicle organization (commercial, marketing, hardware, software, suppliers, etc.)
EOE/Disability/Veteran
Basic Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or related degree field
- Minimum 5 years of experience in troubleshooting/root cause analysis – Automotive Connected Services Experience
- Ability to reprioritize workload and focus on highest priority requirement
- Strong written and oral communication skills
- Motivated to learn new technologies
- Problem solving and organizational skills
- Ability to multitask and work in a cross-functional setting
Preferred Qualifications:
- 7 or more years of leadership experience
- Experience working with large global teams
- Experience managing internal teams and supplier partners
- Experience in handling PII – Knowledge of ITIL Foundation, Agile, and DevOps
- Experience with Cloud technologies (AWS)
- Experience with monitoring tools like Dynatrace, Elastic search, Splunk, Adobe Analytics and App Dynamics – Advanced problem-solving skills
- Self-starter with the ability to quickly learn complex business processes
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
