St. Ambrose Housing Aid Center, Inc. Looking for Program Coordinator (Part-Time) at Baltimore, MD Full Time

Summary:

The Legacy Homeowner Initiative’s objective is to preserve the home’s safety and value by providing upgrades, repairs, and case management services for the homeowners that connect them with support for their financial stability as well as mental and physical wellbeing. The Program Coordinator will be the primary contact for client intake and will be responsible for client document management and staff assistance. The Coordinator will also be responsible for tracking program data and consolidating information drawn from various data sources. Provides support for the case managers as prioritized by the senior case manager to ensure that client repairs and referrals are followed up upon in a timely manager and that the program data and files are complete.

This is a part-time position, with eligibility for benefits.

Essential Duties and Responsibilities:

• Respond promptly to inquiries and intake calls; interviewing clients to direct calls according to their needs
• Assemble necessary documentation by obtaining all required forms, authorizations and documents from clients in preparation for counseling session
• Support the development of client surveys and ensure the collection and consolidation of their results
• Share program information with partners and referring organizations
• Support the case managers to ensure that client repairs and referrals are followed up upon in a timely manager and that the program data and files are complete
• Manage sensitive and confidential information with integrity

Qualifications:

Required:

• Administrative experience
• Microsoft Office Experience
• Exceptional organizational skills
• Strong written and oral communication skills
• Ability to work well with individuals from diverse cultural and economic backgrounds
• Solid judgment; critical thinking, organizational skills and the ability to meet deadlines

Desired:

• One year of related experience in housing or case management
• Ability to function both independently and as an active team member
• Strong computer skills including versatility with Excel and experience with client database

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

St. Ambrose values a diverse workforce. EOE.