Sprinklr Looking for Success Manager at Bengaluru, Karnataka, India Full Time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

• 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization
• Deep product management / evangelization experience with the aptitude to learn new products
• Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms will be a PLUS
• Advanced analytical skills with proven competency in Data tools and methodologies , ability to collate, harmonise and visualise data and present the statistical merit in a business case
• Ability to interpret Industry specific trends across different verticals or lines of business
• Able to operate autonomously,engage stakeholders across regions and lead change management
• Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
• Demonstrated passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
• Direct experience in working with or for social media management software is preferred
• Social media ads certifications or Digital Marketing Certifications preferred
• Bachelor’s Degree in technical / engineering disciplines (IITs, NITs or comparable Tier 1 Colleges)
• MBA Degree preferred (IIMs or comparable Tier 1 Colleges)
• Flexibility to work with our customers in North America time zone
• Passion for solving client challenges and commitment to client delight
• Naturally curious, with excellent critical-thinking skills
• Flexibility to adapt with the demands of the business
• Excellent written and verbal communication skills, articulation skills and a compelling executive presence. Multilingual skills (French, German, Spanish, Arabic or others) would be a plus

Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected].