Spiro Looking for Account Manager – Remote at Las Vegas, Nevada Full Time

Overview

THIS IS A REMOTE POSITION.

This is Spiro, the brand experience agency for the NEW NOW.

The Account Manager works in partnership with Account Executive and other team members in meeting objectives and exceeding client expectations by delivering best-in-class service, providing proactive solutions, quality products and services on-time and on-budget. Assist the Account Executive in maintaining positive client relationships and assist in growing client business as appropriate.

Company Overview

We are a community of global professionals, born from the amazing work and legacy of GES corporate accounts and events, who have combined all the talent and passions of brand experiences we’ve created in the past, to embrace and be empowered by the NEW NOW. 

We are a community of global strategists, thinkers, dreamers, creators, producers, innovators, builders, branders, marketers, technologists, logistics experts, and ops specialists.  We use creative strategy and solutions to deliver more powerful opportunities to connect and create community in a constantly changing world. 

Learn more about who we are here!

Responsibilities

• Manage details relative to client’s convention program and associated projects; including preparation of contracts and revenue and cost estimating.
• Prepare standard package of marketing materials for presentations, data requests and other special projects as appropriate to retain and grow business.
• Coordinate with all internal departments (or within another General Service Contractor) all phases of show planning. Schedule Put to Work meetings and prepare require materials for the local operations teams.
• Coordinate the production process associated with all assigned projects. Manage projects on an as needed basis.
• Attend Job Update Meetings and provide information needed for a successful project. Verify work order information with the Operations Managers.
• Consolidate and reconcile all work orders.
• Provide on-site support as needed/scheduled. Documenting show-site notes and assisting Account Executive in post-show review document as necessary.
• Regularly and accurately reporting time on a weekly basis. Provide timely updates/reports as required.

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!  

• Bachelors Degree or equivalent level of industry experience.
• Convention and Trade show industry experience preferred.
• Ability to work well under pressure in a fast paced environment while meeting tight deadlines.
• Ability to analyze available information and make sound decisions. Excellent organizational and time management skills.
• Ability to work independently. Excellent computer skills.
• Ability to work in a consultative manner with clients of varied levels internally and externally.
• Travel up to 25%.
• Foresight to anticipate clients needs/requests and act accordingly.
• Interpersonal skills and ability to develop a strong rapport with the client/coworkers.
• Approachable, engaging and likable. Articulate and polished with ability to clearly communicate to client.
• Organizational skills and ability to multi-task; managing clients multiple shows/priorities.
• Ability to proactively provide practical solutions in an ambiguous environment.

Work Environment

 How to measure success  

• By 30 days, incumbent should understand team dynamics and perform basic job functions independently 
• By 60 days, incumbent should be self-reliant on basic job functions and begin executing more complex tasks  

• By 90 days, incumbent should have ownership over assigned job functions 

Benefits  

• Full Benefits Package 

• Psychological Safety  
• Free Access to Events 
• Diversity, Inclusivity and Belonging Culture 

Our Process 

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter in-person interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.  

EEO InformationEqual Opportunity Employer, including vets and disability