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As tech-savvy problem solvers, Customer Service Representatives Internet / Voice make a real difference to their customers and our company.
Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There’s a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported.
We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.
- Full-time
- Job level : Entry
- Career progression
- Multi-tasker
- Positive
- Proactive
- Problem solver
- Result-driven
- Team player
Transcript All right. So, my favorite part of being a team is that I really get to kind of call the entire center my team.
I work along with our HR. I work with our leadership. I work with our current production lead team and our representatives to compile data, look into trends on the back end, look and see if there’s anything going on with our transfer matrix, scope of support, things like that.
So, working with this team here is incredible. Everybody is always willing to help. Everybody is always willing to help investigate, and determine things, and just to make it all an all around better place as a center, as a company, and for our customers, which is the ultimate goal.
Our location Learn more about our customer call center. A day in the life Check out our video and what it’s like to be a Customer Service Representative! Spectrum presents : A Day in the Life : Customer Service Representative
Andrew Martinez : My job is to listen and provide solutions for any technical issues that my customers might have. My name is Andy Martinez and I’m a customer service representative for Spectrum.
Meet Andy : Customer Service Representative
It is challenging. It is a new experience every day. Every day, you have different sets of customers. Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.
Customer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers.
There are different customer service rules here at Spectrum. Whether it’s answering a question about a customer’s bill or assisting them with issues on their internet, phone or cable, we here at Spectrum strive to find the perfect solution for our customers.
Andy works at one of Spectrum’s many Customer Service Call Centers, which bring thousands of jobs to the communities we serve.
Here at Spectrum, we value diversity. We all come from different walks of life and we all have our different cultures. We like to work hard, but we also like to have fun and I feel that that makes us work harder and makes us better employees.
Spectrum Customer Service Representatives have plenty of opportunities for career advancement and growth.
Spectrum’s not just a job, it’s a career. With this company, I’m able to go from being a representative to a lead, a supervisor.
The sky is the limit when it comes to where we can go and what we can do. One day, I might even be the Vice President of my own call center.
Healthcare
Health Insurance (Medical / Prescription Drug, Dental and Vision).
Education reimbursement
We provide reimbursement up to $ per calendar year for approved eligible courses.
Retirement savings / K
We provide a % match for every dollar you contribute, up to % of your eligible pay.
- Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
- Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet / Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
- This Posting is for our class starting on March th and March th, .
- Ability to read, write, speak and understand English
- High School Diploma or GED
- months or more customer service or related experience
- months or more of basic technical support experience
- months or more heavy volume phone experience
- months or more working with computers and multiple software applications
Our Commitment During COVID- Your health and safety is important to us, as such were using virtual recruiting tools to safely meet with qualified candidates.
We are working in the office, following CDC guidelines.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, youre joining a strong community of more than , individuals working together to serve more than million customers in states.
Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
Customer Service Representative : Internet / Voice ($+ / hr!) Call Center, Customer Operations, Customer Service, IT Services / Support Bridgeton, Missouri Customer Service Representative : Internet / Voice Call Center, Customer Operations, Customer Service, IT Services / Support Bridgeton, Missouri Customer Service Representative : Internet / Voice Call Center, Customer Operations, Customer Service, IT Services / Support Bridgeton, Missouri Areas of interestEnter a location and a category, and click “Add” to create your Job Alert. Select category
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- Call Center, Bridgeton, Missouri, United States
- Customer Operations, Bridgeton, Missouri, United States
- Customer Service, Bridgeton, Missouri, United States
- IT Services / Support, Bridgeton, Missouri, United States
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