Southcoast Health Looking for Endocrinology Section Clinical Chief (“Chief”) and System Medical Director (ESMD) at New Bedford, Massachusetts Full Time

The role of the Southcoast Health Endocrinology Section Clinical Chief (“Chief”) and System Medical Director (ESMD) is critical to ensure the optimal quality, service, compliance, productivity and safety of the Corporation’s providers (physicians and advance practice professionals) and diabetic educators under their purview and to lead Endocrinology Clinical Services system-wide.  The “Chief” must provide leadership by demonstrating good judgment, excellent communication, guidance and oversight, and conflict management skills.  The “Chief” will be accountable for the clinical quality and safety outcomes determined by the Medicine Care Center Physician in Chief and the operational outcomes determined by the Corporation’s President.

• Direct Reports: Physicians, Advanced Practice Professionals, Associate Medical Director(s).
• Reports to: Physician in Chief, Medicine
• Key relationships: Executive Director, Medicine Care Center, Director of Operations, Medicine Care Center, Clinical Nurse Manager, Office Manager.
• Large clinical component – 80% / 20% Administrative
• Board certified in Endocrinology

Patient Care Delivery Outcomes

Working in a dyad model with the Corporation’s Operational Management, the Chief will ensure:

• Providers follow the Corporation’s approved clinical guidelines, order sets, and regulatory standards
• The physicians maintain board certification and privileges per medical staff bylaws. APPs maintain relevant certification and/or licensure.  Diabetic educators maintain relevant certification and/or licensure.
• All members of the care team function at the highest level commensurate with training and position.
• Work toward the quadruple aim:
  • Improving the health of populations
  • Enhancing the patient experience
  • Reducing the per capita cost of health care
  • Improving the work life of clinicians and staff

Operational/Financial Outcomes

Working in a dyad model with the Corporation’s Operational Management, the Chief will ensure:

• The practices meet or exceeds the Corporation’s patient access standards
• All members of the team are utilized to their fullest capacity
• Providers are meeting or exceeding individual productivity targets
• Providers are optimizing referral expectations
• There is a safe, consistent, and equitable after hour schedule with appropriate communication and oversight
• Practices adhere to budgets
• Local input is made in annual budget development
• Local input is made into the Corporation’s strategic plan
• Providers are appropriately trained and adhering to Coding, Documentation and Billing Standards including E&M, Procedural based, ICD-10, and novel payment methods that will arise under Value Based Care
• The practice aims for minimal staffing and provider turnover
• Certified programs such as ADA Diabetes program maintain their compliance and certification.

Quality Outcomes

Working in a dyad model with the Corporation’s Operational Management, the Chief will ensure:

• Providers are meeting or exceeding individual quality metrics as determined by the annual operating plan.
• Patient satisfaction is meeting or exceeding target goals.
• Providers are meeting or exceeding Care Center wide metrics.
• The use of standard quality improvement tools such as rapid cycle improvement and root cause analysis are used and include provider participation.
• Routine monitoring of provider performance and implementation of actions to address any issues.

Citizenship, Culture and Professional Development

Working in a dyad model with the Corporation’s Operational Management, the Chief will ensure:

• Providers effectively communicate with patients, staff, management, and peers in a collegial and collaborative manner
• Providers attend scheduled meetings and ad-hoc meetings
• Providers promote a culture of teamwork, compassion, collaboration, and overall Corporation improvement
• Providers are accessible and utilize internal communication systems including Southcoast email and EPIC tools (Examples: MyChart, secure messaging, 3M360.)
• Providers have ongoing mentorship from the ESMD
• The ESMD cultivates clinical leadership within Endocrinology and the Corporation
• Providers feel supported, heard, and engaged
• Promotion and organization of ongoing CME sessions that foster specialty specific clinical knowledge enhancement
• Promotion and organization of performance improvement education forums with providers including EHR optimization, CDI, Billing/Coding and other appropriate topics.
• Providers maintain the highest professional and ethical standards
• Corporation and Care Center leaders and managers are fully informed of all relevant issues.
• The leadership work towards improving equity and diversity.
• The ESMD communicate regularly one-on-one with providers to provide support and development.

About Southcoast Health

Southcoast Health is focused on bringing together high-quality physicians and advanced practitioners to deliver exceptional care and services.  Southcoast Health is a physician-led organization and one of the largest and fastest growing health systems in New England. Southcoast Endocrinology and Diabetes Management is part of Southcoast Physicians Group which has grown to 600+ providers and still growing. Southcoast Endocrinology and Diabetes Management is located in a state-of-the-art facility with convenient laboratory, radiological, and rehabilitative services onsite and convenient parking.  The location features brand new construction with light wood interiors, spacious rooms, and conference areas.  Our infusion center, Southcoast pharmacy and wound care center are conveniently located at the campus.

Position Highlights

• Established group of 3 Physicians & 4 Advanced Practice Practitioners
• ADA-certified Diabetes Education Program
• Hybrid work schedule allows onsite and remote work
• Excellent work life balance
• A focus on quality, with clinicians consistently scoring high on their goals
• A goal of sustainability with attractive work templates, support for productivity, and no inpatient or emergency department call
• New, efficient office construction with dedicated space in multispecialty clinic
• Same site laboratory & infusion services
• Competitive Salary with Productivity Based Incentives
• Sign-on Bonus Program
• Excellent benefit package including: 41 days PTO and 6% match on retirement after 2 years
• Relocation assistance
• Malpractice coverage of $2M / $6M
• Excellent work life balance

Community Highlights

• Situated less than 30 minutes southeast of Providence, RI and Cape Cod and within 60 minutes of Boston with convenient access to major highways
• Four-season coastal living with sailing and boating in Buzzard’s Bay with opportunity to live on the water
• Conveniently located within 2-3 hours of multiple New England ski areas.
• Options to live in desirable suburbs within Massachusetts or Rhode Island.
• Multi-cultural communities with great family-oriented neighborhoods
• Excellent private and public schools

Contact Information

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