Log In
Sign Up
Job Description
Description
| SUMMARY/OBJECTIVES This position is within the Information Technology organization and is focused on supporting the business success of the Consumer Digital and Treasury Management teams. This position will report to the IT Digital Services Manager. The IT Digital Services Analyst has primary responsibilities to provide support for SouthState Bank’s digital channels by taking ownership of all tasks and challenges they encounter in the support of the digital platforms. ESSENTIAL FUNCTIONS * Support SSB’s digital services within the online, mobile, ePayments and IVR platforms for both consumer and business customers * Become proficient in all digital processes, systems, and products * Leverage structured problem-solving skills to coordinate multi-disciplinary issue resolution (involving the appropriate internal team members/external vendors and resolving service issues as quickly as possible) * Work with IT and Incident Management teams to ensure IT procedures and policies are followed and problems within scope are documented and closed appropriately including root cause analysis * Update and revise procedures and work instructions for all the digital systems and products as it relates to IT functions * Assist with the execution of key initiatives on digital roadmap, including upgrades and releases * Support and participate in testing efforts for upgrades and releases. Testing may include daily, weekly, or monthly system upgrades and new feature testing * Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements * Communicate to business and technical partners on incidents as they occur, especially when they impact system performance or availability * Interacts with 3rd party vendors or other internal solution owners that are a part of SouthState Bank’s digital ecosystem to deliver resolution of incidents in a timely manner * Works closely with other team members and cross functional IT team members to support digital channels and integration with other internal or external services * Work will vary from day-to-day activities to project related tasks OTHER DUTIES * Accepts other duties as assigned. COMPETENCIES * At least 4+ years of experience in support of digital banking platforms * At least 4+ years of experience in a technical role * Ability to multi-task and meet designated deadlines * Strong organization and communication skills Qualifications and Education Requirements * Education: 4+ years of previous work experience supporting digital channels * Experience: Software Development Lifecycle, Application Management, Testing, Change Management, Incident Management, and Release Management * Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English TRAINING REQUIREMENTS/CLASSES * Required annual compliance training * Other training classes as determined by the IT Digital Manager RECOMMENDED ADDITIONAL TRAINING * New Employee Orientation * ITIL v4 Foundation Certification Supervisory Responsibility * This position does not have supervisory responsibilities PHYSICAL DEMANDS/WORK ENVIRONMENT * Occasional evening and weekend work to meet deadlines. * Sitting for extended periods of time. * Work from home environment or in office setting. * Must be able to effectively access and interpret information on computer screens, documents, and reports. TRAVEL * This position may require some travel to attend certain meetings or team events. |
CenterState Bank is an Equal Opportunity Employer Veterans/Disabled and will not discriminate against applicants or employees on the basis of race, color, religion, gender, sexual orientation, marital status, age, national origin, ancestry, gender identity, disability, genetic testing, service in the military, citizenship status or any other characteristics protected by federal, state or local law. CenterState also prohibits harassment of applicants or employees based on any of these protected categories.
