Information Technology
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At Sonepar successful leaders drive and promote our leadership mindset of Adapt, Dare and Learn.
Our Leaders are focused on building customer centric strategies, inspiring, empowering and developing associates, adapting to change, and driving organizational efficiencies to deliver results.
The primary role for Level 1 support technician is to be the front line of support for the Sonepar Helpdesk to trouble shoot and resolve a majority of desktop related issues that are escalated from internal users or other internal support desks. Candidate will be assigned and responsible for Technical support for Cooper Electric (a Sonepar Company). Candidate will be expected to be on-site at the Cooper CDC, located in Cranberry, NJ on Monday, Tuesday and Wednesday per week with availability to be onsite as needed five days per week.
These types of issues include but are not limited to password resets, account unlocks, kill sessions, printer restarts, VPN error messages, MS Outlook, device OS issues, website connectivity and other windows or proprietary logon issues. If a resolution cannot be obtained over the phone or with minimal remote-control access, then technician will be required to escalate to the proper group for additional support.
Responsibilities include:
Qualifications
About Sonepar USA
Sonepar USA is an independent, family-owned company with global market leadership in the B-to-B distribution of electrical, industrial and safety products, services and solutions. We are a proud member of the Sonepar Group, the world’s largest privately held electrical distributor. Sonepar entered the US in 1998 and has continued to grow due to strategic acquisitions and organic growth. Today, Sonepar USA is represented by 14 locally managed operating companies with over 700 locations nationwide. For more information, visit .
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What are the Benefits?
401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.
EOE M/F/Disability/Veteran
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