Signia by Hilton San Jose Looking for Complex Director of Catering at S Market St San Jose, CA Full Time

Come be a part of what is happening in San Jose, California! We are looking for a Complex Director of Catering for the Hilton San Jose & The Signia by Hilton San Jose! 

Here, in the heart of downtown,Signia by Hilton San Jose is perfectly situated on Plaza de César Chávez Park and within walking distance of the San Jose Convention Center. We’re surrounded by Fortune 500 companies and near sports and entertainment venues like SAP Center and Levi’s Stadium. 

Located in downtown, Hilton San Jose  is directly connected to the San Jose McEnery Convention Center. Light rail links and The Tech Interactive are a short walk from our door. San Jose International Airport is four miles away and we’re 13 minutes from Levi’s Stadium, home to the San Francisco 49ers.

Position Summary: 

As a Complex Director of Catering you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.  

As a Team Member in this role, you will be responsible for:

STRATEGY:

• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
• Drive innovation and creativity within event delivery
• Partner with GM/EC to deliver on Hilton’s values by creating high-impact event experiences
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Actively support the sales process.

LEADERSHIP:

• Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent Hilton in industry social/meeting/events professional associations

CULTURE:

• Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering and Events talent pipeline
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions,
• Be an ambassador for customer service. 

TALENT:

• Motivate and provide a work environment in which team members are productive
• Ensure all Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
• Listen and respond to team members needs while having an open-door policy
• Manages group and interpersonal conflict effectively

CATERING OPERATIONS EXCELLENCE:  

• Direct and administer all catering operations to include, but not limited to, guest service, soliciting new accounts, negotiating contracts, merchandising and marketing, planning, event execution, cost control implementation, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
• Develop market segments, solicit new customers, negotiate contracts and maintain relationships with current customers
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Communicate with and provide direction and supervision to team members to execute catering events