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Sewell Automotive Companies Looking for Customer Care Representative at Dallas, TX Full Time
Job details
Salary
$22 an hour
Benefits
Pulled from the full job description
Opportunities for advancement
Full Job Description
Customer Care Representative:
Greeting a Sewell Customer for the first time, our Customer Care Representative looks for ways to welcome our guests. Their gift is knowing the customer, understanding their needs, and seeing to it that their experience is exceptional in every way. Creating a memorable experience is just part of their day.
Overview:
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. “Customers for Life” – That is our aim. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. Our service can be experienced at 17 dealerships in Dallas, Fort Worth, Grapevine, Houston, Austin, San Antonio and Sugar Land.
Sewell Automotive Companies offer opportunities with the following brands:
Audi
BMW
Buick
Cadillac
GMC
Infiniti
Jaguar
Land Rover
Lexus
BMW
Buick
Cadillac
GMC
Infiniti
Jaguar
Land Rover
Lexus
Mercedes-Benz
Subaru
Subaru
The impact you’ll make:
No matter the trouble the customer is experiencing with their vehicle, your welcoming and gracious attitude will instill a feeling of comfort, confidence and credibility. Where else can a customer say that the servicing their car is a delight and not a chore. Your expertise is second to none in the luxury retail industry.
What you’ll do:
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Set reservations for service customers
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Provide assistance with questions and concerns
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Escalate customer concerns when needed
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Work closely with our sales and service associates to ensure the customer has a premium luxury experience
What we’re looking for:
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High school diploma required
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Associates degree or higher preferred
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Genuine desire to serve
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Outstanding communication skills
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Exceptional use of grammar and diction
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Proficiency in all Microsoft Office products
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Ability to multi-task with tight timeframes
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Detail-oriented with excellent organizational skills
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Ability to work with others in a team environment
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Strong attention to process and systems
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Service experience with a high-demand customer base
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Professional appearance
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Working in an industry that caters to the exclusive
What you are looking for:
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Working with customers with dignified taste and an eye for the details
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Serving exacting customers with delight
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Looking for an opportunity to “WOW” the customer
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A luxury environment with the highest sense of urgency
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Creative solutions that encourage out-of-the-box thinking
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Empowering work environment
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Highest quality service and experience
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An experience that can only be measured by personal touch
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Working in an environment of professionalism and class
Sewell Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE
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