Schlossmann Auto Group Looking for Tier 1 IT Technician Full Time

Schlossmann Automotive Group has a rare opportunity for a Tier 1 IT Technician to find their point of entry, gaining real world experience as they assist the IT Team with implementation, upgrade, maintenance and user support. The Tier 1 Technician is first and foremost a problem solver. The ideal candidate loves learning, is willing to get their hands dirty, and loves helping others find solutions to technology related challenges.

Benefits:

• Health
• Dental
• Vision
• Life
• 401k w/Match
• Paid Vacation
• Discounts on Products and Services Company Wide!

Job Responsibilities:

• Field requests to the IT Department via phone and email regarding all technology in use within the organization including computers, phones, voicemail, cameras, televisions etc.
• Using documented policies and procedures and IT management tools to troubleshoot and resolve the issue/request or escalate to the IT Manager. 
• Assist setting up computer equipment with required software and prepare new computer equipment for operation.
• Assist in maintaining workstations updates
• Assist doing daily tasks including but not limited to; monitoring daily backup, running daily data transfers 
• Assist E-Commerce director with social media posting, occasional blogging, inventory pricing and CRM configuration
• Communicate effectively with end users in all stages of the incident management process; including initial interaction, triage, escalation and status updates as requested.
• Able to react to change productively and handle other essential tasks as assigned.
• All job requirements are subject to possible modifications. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and perform other job-related duties requested by the IT Manager.

Qualifications:

• Coursework in Computer Science, Programming, and Networking, Associate Degree or equivalent experience in Information Technology
• Strong aptitude of computer hardware and software (Windows 10, printers, scanners, computer peripherals, mobile devices Apple and Android).  Employee will receive on-the job training.
• Quick learner with new technology
• Strong customer service and troubleshooting skills

Apply Here With Complete, Updated and Accurate Resume Attached.

Schlossmann Automotive Group is an Equal Opportunity Employer