Scalesmartly Looking for Customer Support Representative at Philippines Full Time

Job Title: Customer Service Representative

Company: European Custom Tailor 

Location: Remote – Work From Home 🙂

Hours: 9:00-5:00 pm Eastern Standard Time

Department: This position reports to Roop Sood, CEO

Pay: $1200 P/mo Bi-Weekly

Long Term Full -Time Work – Immediate Hire

This Job Ad Is For Our Client https://europeancustomtailor.com/

Please apply via linkedin easy apply

To My Future Superstar Customer Service Representative, 

Welcome to European Custom Tailor, the premier provider of custom-made clothing that reflects your unique style and personality. We’re a Miami-based brand that’s passionate about providing our clients with the perfect fit and personalized experience that comes with custom-made clothing.

Our team of experienced tailors has years of expertise in creating custom-made-to-measure suits and shirts that fit like a glove. We use only the highest quality materials and take the time to understand each client’s needs and preferences. Our goal is to create clothing that not only fits well but also enhances your professional and personal style.

Behind our internationally recognized success is our team. I believe European Custom Tailor employees are our greatest investment, which is why I have created a truly special place to work.

We are currently going through a period of rapid growth. I need a Customer Service Representative to work alongside me and my team to perform top-level customer support for our customers who are investing in high-quality custom-tailored clothing with our brand. 

Be Customer Obsessed: This is an extremely people-centric role. You must love supporting our clients and ultimately creating pleasure and delight in their day. You would be a front-facing employee within the organization and your welcoming voice will greet our customers and help assist them with their wants/needs. 

You will also be tasked to do basic VA work on top of phone support. There will be training on this. 

Please apply only if you feel you are within the top percentile of suitable candidates for this position. You must have sufficient experience and passion for this field. 

Thank you,

Roop Sood

CEO European Custom Tailor

Responsibilities:

• Engage with customers in a friendly and respectful manner, understanding their needs and providing prompt assistance.
• Efficiently manage inbound and outbound calls to schedule appointments and ensure a smooth customer experience.
• Act as a knowledgeable resource, providing accurate information about our products/services and addressing any inquiries or concerns.
• Maintain meticulous attention to detail when recording and updating customer information in our CRM system.
• Collaborate with cross-functional teams to resolve customer issues effectively and maintain customer satisfaction.

Job Requirements:

• Must be able to work full-time. 9-5PM EST
• At least three years of relevant experience as a Customer Support Representative.
• Exceptional verbal and written communication skills, with a strong command of active listening.
• Proven experience in a customer service or call center role, handling appointment setting or similar responsibilities.
• Ability to adapt quickly to changing situations, think on your feet, and provide timely solutions.
• Strong organizational skills, multitasking abilities, and a focus on delivering high-quality customer support.
• Proficient computer skills and experience working with CRM software.
• Able to maintain a high level of integrity and discretion in handling confidential information 

If you are a results-driven leader with a passion for luxury and a proven track record of success in customer service, we encourage you to apply for this exciting opportunity.