S&C Electric Company Looking for Senior Manager-Human Resources Services at Chicago, Illinois Full Time

Job Summary

The Human Resources Services function is comprised of cross-functional experts (payroll, benefits services, and HR operations) that manage incoming requests from team members as well as the execution of team member transactions. The Senior Manager-Human Resources Services will define, shape, drive and deliver the Human Resources Services strategy with a specific focus on ensuring that our team members will have their questions and transaction needs resolved in an optimal, customer-focused way – through digitally-enabled self-service (low touch approach to common requests) and, as needed, higher touch human interaction for more complex requests.

The Senior Manager- Human Resources Services must be a strategic thinker, change agent, passionate about people as well as enabling HR technologies and familiar with emerging trends. The Senior Manager- Human Resources Services will be tasked with studying both our team member workforce and our HR technology’s (Oracle HCM and ADP Enterprise) capabilities to build and implement optimal HR transaction/ interaction experiences (touchpoints).

As a people leader, the Senior Manager- Human Resources Services leads a team consisting of experts focused on payroll administration, benefits services (health & welfare plan administration) and HR operations. The Senior Manager- Human Resources Services is accountable to strategize, plan, and execute operationally excellent processes aligned with S&C’s broader Human Resources vision and strategy.

Human Resources Services Accountabilities

• Owns the delivery and effectiveness of the team member requests and transactions needed in employee lifecycle activities (onboarding, transfers, off-boarding, benefits enrollment and coverage updates, 401(k)/KSOP administration, leave management, payroll administration, etc.).
• Works collaboratively with HR stakeholders to understand compliance needs, implementing robust processes to facilitate the “easy-to-use” completion of team member transactions while addressing potential risks and ensuring/validating data integrity.

• Assesses existing processes to seek opportunities for process redesign to create efficiency and elevate employee experience.
• Leads the design, implementation, and evolution of our Human Resources Services shared services roadmap, scaled with S&C’s projected growth, incorporating best practices from HR and customer service, and cross-training team members across HR disciplines.
• Manages service delivery in line with the Human Resources Services roadmap objectives.

• Provides operational and administrative support for S&C’s Human Resources Business Partners (HRBPs) while also partnering with HR Centers of Excellence (COE) (e.g., Talent Acquisition, Talent Enablement, Total Rewards) to manage and perform operational needs of HR programs and initiatives.
• Designs process and program improvements to address business needs, improve efficiency and customer satisfaction; designs and plans the rollout of service changes.
• Drives informed process improvements using data and metrics to identify trends and determine root causes of issues.
• Develops subject matter expertise on transaction as well as HR program operations; facilitates effective work partner discussions.

Management Accountabilities

• Manages a cross-functional experts (payroll, benefits services, HR operations) that manage the accurate execution of team member requests and transactions.
• Builds a high performing team which includes hiring, onboarding, mentoring, developing, and coaching for team members.
• Develops a roadmap to align with company priorities, identifying gaps, risks and communicating progress and shifts to leadership and work partners.
• Manages the performance review cycle for direct reports, focusing on strengths-based development and role alignment for team members.
• Builds strong partnerships and collaboration with peers, work partners and global business partners.
• Ability to understand, collaborate and influence across cross-functional organizations.

Qualifications and Competencies

• Benefits Design and Administration: Understands benefits program design and knowledgeable on answering employee questions and resolving employee issues.
• Building Effective Work Partnerships: Creates strong morale and spirit in the team; fosters open dialogue; blends people into teams when needed.
• Communication: Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company. Ability to present/communicate impact and findings to various levels of constituents in an accurate and timely manner.
• Critical Thinking and Analysis: Creative, analytical thinking and results-driven orientation demonstrated through the ability to draw conclusions and trends from data analysis. Ability to conduct and interpret complex analyses and reporting requirements to determine efficient solutions.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Employee Experience: Knowledgeable on the methods for enhancing employee experience: leveraging analytics, understanding differentiation touchpoints, building a cross-functional experience coalition and applying rapid iterative design principles.
• Employee Lifecycle: Deep understanding of the employee lifecycle processes, optimizing the involved operations for efficiencies and building metrics and measures to evaluate those efficiencies.
• HR Data Management: Has deep knowledge of HR technologies and understands information linkages among multiple systems of record. Experience auditing and analyzing data to ensure data completeness and accuracy. Conducts predictive analysis and recommends potential business actions.
• Human Resources: Strong knowledge of human resources principles and practices.
• Maintains Confidentiality: Appreciation for and ability to maintain confidentiality.
• Motivating Others: Creates a climate in which people want to do their best work; can motivate many kinds of individuals; empowers others.
• Organizational Agility: Knows how to get things done formally and informally; understands and navigates cultures effectively.
• Organizational Change Management: Applies change management principles to organizational initiatives.
• Payroll Administration: Applies knowledge of more complex issues of payroll reporting, taxation and compliance, including general systems and administrative knowledge.
• People Operations: Focuses on putting the employee first by optimizing the use of enabling HR technologies (low-touch) and human interactions (high-touch) to resolve employee transaction needs.
• Project Management: Capable of effectively managing complex projects with little to no guidance.
• Results Orientation: Can be counted on to deliver goals consistently, timely and successfully; steadfastly pushes self and others for results.
• Strategic Agility: Is future oriented; can anticipate future consequences and trends and can create competitive strategies and plans.

Education and Experience

• Requires a Bachelor’s degree in Human Resources, Business Administration or a related discipline from an accredited four-year college or university. Advanced degree preferred.
• SHRM, PHR or other HR certification preferred.
• Seven plus (7+) years of progressive human resources experience working in a people operations/HR shared services environment.
• Five plus (5+) years of experience in HR process, policy, and/or program design for service organizations and leading business transformation initiatives with measurable results.
• Deep understanding of the employee lifecycle processes and optimizing it for efficiencies.
• Experience of working in a shared services environment specifically development of services, such as process redesign, case management related systems and employee centric design.
• Working knowledge of Microsoft tools (Forms, Excel, Word, etc.), Oracle HCM, ADP Enterprise/ADP Workforce Now and ServiceNow and/or similar case management systems.
• Excellent communication, change management, leadership, and analytical skills.

Experience in client management and working with cross-functional teams and stakeholders

S&C is a global company providing equipment and services for electric power systems. Founded in 1911, the Chicago-based company designs and manufactures switching and protection products for electric power transmission and distribution. S&C’s Engineering teams design solutions for a portfolio of products for a wide range of customers including electric utilities and industrial/commercial power users. S&C offers broad opportunities for advancement, excellent education and training programs, a challenging work environment, and a strong package of pay and benefits.

The Human Energy of S&C has been built on the principles of integrity, enthusiasm, and sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our 100% employee-owned team. S&C would not be where it is today without the diversity of our team members and business partners. We consider our diversity to be a core strength of our company, and we aspire to align our team-member demographics with the populations in which we live and work. To realize this vision, we seek to facilitate the career development of minorities, women and all team members through events hosted by our Inclusion, Diversity, Engagement and Awareness (I.D.E.A.) Group, Women’s Empowerment Group and other S&C affinity groups.

S&C has a proud and longstanding tradition of providing equal employment opportunities without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or marital status. Further, S&C is committed to taking affirmative action to ensure that qualified females, minorities, veterans, and persons with disabilities can pursue equal employment opportunities. For information regarding equal employment opportunity, please see (url removed).