ID | 2023-3157 | Category | Wealth |
About Us
About the Job
MAJOR JOB ACCOUNTABILITIES:
– Client Services:
Serves as liaison between the client, West Financial Services, and the custodian. Provides support to Relationship and Portfolio Managers, senior management, and the Director of Client Services as it relates to client relationship building and maintence. Tracks and processes ad hoc client requests, answers client questions and takes initiative to research and find a solution to problems and requests. Proactively communicates with clients to anticipate needs in an effort to ensure seamless client service and support to the relationship. Calculates and processes Required Minimum Distributions (RMDs), charitable contributions and estate distributions.
Attends industry focused seminars and webinars. Serves as backup to the office administration department when needed, including assistance with phones. Seeks to provide ideas for client, employee and organizational process improvements as it relates to client service.
– Account Administration:
Works with the client to open and fund accounts, using electronic processes whenever possible; ensuring that all required documentation is received and processed without error. Accurately set-up/review accounts and relationships in portfolio reporting, rebalancing and Salesforce.
Process client administrative requests; including, but not limited to, account updates or changes, distributions, deposits, transfers, etc. in an efficient and accurate manner, using electronic processes whenever possible. Reviews cost basis on new securities, coordinates updates with back office provider to ensure accuracy, and calculates cost basis as needed. Reconciles systems and researches cash / position / market value exceptions. Maintains and indexes client files in the document management system.
– Reports Administration and Quarterly Invoicing:
Prepares reports for presentation at client meetings. Participates in the quarterly billing cycle by running the statements, verifying the accuracy of the data, distributing the statements to the clients, and uploading the management fees to the custodian. Runs ad hoc reports as requested.
Required Skills
– Expertise with portfolio management software, specifically EnvestnetTamarac and Salesforce is highly desirable.
– Strong experience with Microsoft products including Word, Excel and Outlook required.
SPECIFIC PHYSICAL REQUIREMENTS:
Work requires reasonable mobility in and around the work area. Ability to use standard computer and phone systems is required
WORKING CONDITIONS:
Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements.
Work includes little or no potential exposure to hazardous conditions.
Must be able to travel to remote company and/or client locations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Additional Information
If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.
West Financial Services partners with various job boards to advertise our openings. Please visit our website, www.westfinancial.com to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
Sandy Spring Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability, gender identity, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace.
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