REPORTS TO: Manager, Guest Experience
SUPERVISES: Supervises the day-to-day activity of the Guest Experience Ambassadors
STATUS: Part-Time; Non-Exempt
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
We strongly encourage candidates from non-traditional backgrounds or underrepresented groups to apply.
If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
San Diego Padres Petco Park Promise:
Our service values drive our behaviors to create the best experience for all of our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.
Your role as a Guest Experience Ambassador (GEA) Lead:
As a Guest Experience Ambassador Lead, you will lead and direct a team of Ambassadors. You will be responsible for supervising, coaching, and motivating team members daily. You will be the first point of contact for team members and escalated guest issues, so you should be proactive in your approach and your communication skills should be excellent. You will be cross trained in all areas, however, may primarily work in one specific area. Ultimately, you should lead by setting a good example, be positive, encourage feedback and actively engage with both guests and team members.
All the responsibilities we will trust you with:
Your areas of knowledge and expertise that matter most:
You will be required to meet the following:
Salary and Additional Compensation:
Per the California pay transparency law, the pay rate for this position is $20.00 per hour. Part-time, non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.
In addition to your hourly rate, the Padres offer PTO, free parking, employee discounts, appreciation, and recognition opportunities for this position.
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